Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
474 reviews
FamiPrintsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BE A PART OF YOUR MEMORIESWe help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.The Story Behind FamiPrintsCreated since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories".That's why we promise to deliver the finest of both.Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.All for just one simple goal:Make you happy.
FamiPrints (famiprints.com) has 474 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 79 reviews with 1 star · Clear filters
Wrong text on my print.
By Julia T.
Response from FamiPrints· Oct 29, 2025
Hi Julia, Thank you for taking the time to share your feedback. We sincerely apologize for the incorrect text on your print. Our team has reached out to you via email to assist further. Please kindly check your inbox so we can promptly resolve this issue for you. We appreciate your patience and understanding. Best regards,
Ordered a Custom Song Lyrics, Gold Vinyl Record for $94.90 on July 19th. 1- July 22nd got an email saying the order was shipped. 2- I received an email on July 25th saying my order shipped. 3- July 31st I received two emails at 4:44am saying that my order was shipped. When I check the tracking that day it said that a shipping label was created and that's it. 4- On August 1st I contacted them and on August 4th they told me this "We have contacted our carrier, and they confirmed your order is still in transit. The tracking number has a delay in updating the status of your order. We hope you can be patient in this case and wait for a FEW MORE DAYS." 5- Today is August 11th and I do expect it to arrive today since I can see that it is at my post office where I live. 6- ALSO on August 4th I received an email asking me to rate my experience with them. I HAD NOT EVEN RECEIVED THE PRODUCT YET!!! I wanted to be sure to write this review before even receiving the product because regardless of the product quality, I will never do business with this hugely incompetent company. If the product quality is equally as poor as their organization, I will simply dispute the charges and return it. Nearly one month has passed and I have not received an Anniversary gift for an Anniversary now past. Don't waste your money or test your patience with Fami!!
By Richard P.
V poor customer service V slow reply Fail to give tracking number Order delayed badly Will NOT use ever again
By Jasmin P.
The purchase was easy and simple. However, that’s were the pros ended immediately. Purchased the item with a date range for delivery. This date range came and went with no communication or updates from the company. I emailed as I purchased the item for a specific occasion. Received a generic email the first time and an email stating they would send a tracking number. On the third email, days after it should have arrived, there was a tracking number. Unfortunately, it didn’t return to any information. Site indicated it couldn’t identify the shipping company. Two weeks later when I indicated I was going to dispute the transaction with my bank, I receive the same tracking number but it works now. This tells me the company did NOT ship my package and gave me the runaround until they realized I was going to get a refund. If you want something in a timely manner, I do NOT recommend this company. If you want good communication and customer service, I do NOT recommend. Take your money elsewhere perhaps Etsy.
By Marquita
never received the order
By Kenneth M.
It was poor quality and over priced for what I received.
By Sean H.
Response from FamiPrints· May 12, 2025
Hi Sean We’re sorry to hear that you weren’t satisfied with the quality and value of your order. Your feedback is important to us, and we’ll take it into consideration as we work to improve. If there’s anything we can do to make this right, please let us know.
Never received. I emailed the customer service right after I placed my order due to incorrect address and never got a response until the order shipped… MULTIPLE DAYS BEFORE HAND. now my wife’s Mother’s Day gift is not here.
By Tyler B.
Response from FamiPrints· May 12, 2025
Hi Tyler, We sincerely apologize for the inconvenience and the disappointment caused, especially with such a meaningful gift for Mother’s Day. We completely understand how important this was. Our team has already reached out via email to offer a solution — whether it's reshipping the order to the correct address or issuing a refund. Please check your inbox and reply at your earliest convenience so we can make this right as quickly as possible. Thank you for your patience and understanding.
The company made the product made the shipping label and didn't mail it
By Susan H.
Response from FamiPrints· May 12, 2025
Hi Susan, Thank you for sharing your experience, and we are truly sorry for the inconvenience caused by the shipping delay. We’ve processed a refund for your shipping fee as agreed, and we really appreciate your patience and understanding. Please know that your satisfaction is very important to us, and if there’s anything more we can do to make this right, we’re here to help💖
