Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
171 reviews
FamilystoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Familystore.com is a leading online store that specializes in personalized and custom gifts for families. Our products include a wide range of items, such as Hawaiian shirts, t-shirts, necklaces, and more, that are designed to celebrate the unique bonds and relationships within families.At Familystore.com, we believe that the best gifts are those that are personalized and customized to suit the recipient's preferences and personality. That's why we offer a variety of customization options that allow customers to select their own designs, add text or images, and create unique and meaningful gifts for their loved ones.We are committed to keeping up with the latest trends in family fashion and gift-giving, while also drawing inspiration from the past. By combining classic styles with bold and colorful prints, we give our customers the freedom to express themselves and wear what they want, how they want it.We understand that what you wear is a reflection of who you are, and that's why we take pride in delivering the best possible streetwear for our customers. Our products are made with high-quality materials and are designed to last, ensuring that you can enjoy your personalized gifts for years to come.At Familystore.com, we are passionate about making online shopping fun and exciting again. We curate thousands of amazing family-related items and clothing each month, so you can always find something new and exciting to add to your collection. Our mission is simple: to provide amazing apparel at amazing prices, while delivering exceptional customer service and support.
Familystore (familystore.com) has 171 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 56 reviews with 1 star · Clear filters
They keep spamming my email despite me requesting being taken off their marketing list. This bad review could have been avoided if their admins understood that spamming people's emails is absolutely not the way to get them to spend their hard earned money.
By Francesco A.
Horrible product, horrible customer service.. DO NOT BUY FROM THIS COMPANY! WHAT THEY SAY IN THEIR AD IS NOT WHAT YOU RECEIVE.. you will receive a very poor quality product
By Sharla B.
The hoodie was nothing like it was advertised! It was just cheap material with screen printed graphics. Totally a waste of money. I bet this review will never be seen though!!
By A S.
Not what was shown in the picture of the product. Wasted money on something I though I was ordering and it came no where near what was advertised.
By Rios N.
Too big with no option offered by Co for an exchange or a refund. Hoodie was way way too big.
By Sandy
It took forever to get the 3 items that I ordered. The shirt which is supposed to be a 10 year old boy runs small. Not sure it will fit my grandson that wears a size 8. The hat is mediocre at best and the tumbler on the site looks like it’s 3D which it’s not. I would never order from this company again. Everything is garbage and cost was not cheap. I think this company will be out of business very soon unless they up their game in their items. I can’t believe what I paid for all this SHIT!!!! Never Again Family Store. You SUCK !!!!!
By Christine M.
This was my worst on-line purchase experience. I paid for priority shipment to receive before July 4th and didn't receive it until July 12th. I usually wear a size medium or large. I ordered a large and couldn't even button the shirt. I sent multiple emails requesting an XL shirt and after sending pictures and measuring the shirt, I was told it was correct and the only thing I was offered was a 20% discount on future order. I will never order from this company again.
By Keith S.
I was very disappointed with this product. I ordered for my grandson birthday gift. When I ordered the puzzle, my order said it was 11x14. The puzzle came it was tiny. Maybe 6x5??????? It wasn’t cheap either. Will never order again.
By Donell O.
