FamilyPoolFunReviews of familypoolfun.com

On March 14 2018 I ordered and paid for a swimming pool kit to be delivered to me. They made sure to take full payment from my bank account promptly. The pool kit was shipped to me a couple of days later. Since I am physically unable to do the assembly myself, I hired a local licensed contractor to assemble the pool and build a wooden deck. When the pool kit arrived, we discovered that the floor padding was not on the pallet. Since the padding goes down before the pool can be assembled and filled, this stopped the construction while I contacted the vendor to get the padding shipped to me. That took a week. Now that the pool is assembled and all boxes have been emptied, we noticed that the Automatic Floor cleaner has not been shipped. I contacted the vendor again and was told that I needed to fill out a form (which was not sent to me either at the time of purchase or since) and return the original to them (no faxes allowed). Two weeks later and I still have not received the form. I contacted them again about the missing item and was told they would be shipping it to me the next day. At that time I asked if I could upgrade to a better cleaning system and pay the difference. I was told that could not be done. It is now 2 weeks after THAT attempt at resolution and the missing piece still has not arrived. I received a call from Andrea at familypoolfun.com. I told her that in a previous conversation with Ann I I tried to upgrade the pool sweeper since it had not been shipped and was told by Ann that I could not get an upgrade. Andrea said I could, but she preconditioned shipping ANYTHING to me on my removing my complaints as posted on Ripoffreports.com and with the Minnesota Better Business Bureau. I stated that my complaints were about non-shipment of merchandise previously paid for and I will not remove or modify any complaints until I actually receive the product. Ann refused to accept that, even going so far as to tell me that the Better Business Bureau requires removal of the complaint as a precondition of your company being allowed to ship product that had already been paid for. I spoke with Margot Moore at the Minnesota Better Business Bureau and she informed me that Ann's statement about their policy is patently false. I also own a business and my business is an Accredited Business with the BBB of Southern Arizona and I also knew when she told me about the supposed BBB policy that what Ann told me was patently false. If they are to lie to me about these things, why should I believe a promise to ship product I have already paid for that should have been shipped two months ago will be carried out? I am continuing to leave reviews of my experience with Familypoolfun.com with any and every consumer comment board I can find.

i am so grateful for the work he has place in you all there at Familypoolfun.com They are very friendly helpful with my order and very fast Delivery. Thank You Lord GBY All :-)

Horrible customer service and a total scam. I received pool stairs that arrived damaged during shipment. Blue Wave assured me UPS would come back to pickup the damaged item for a free return and money back, so we went ahead and ordered brand new stairs with this company. UPS never came to pickup the stairs, and now this company wants me to pay $100+ in shipping PLUS $60 restocking fee to return these stairs that I paid $240 for. We already purchased new stairs using the same company. Buyer beware- this company is a total SCAM! I have been emailing & calling them for months now with no resolution.

I bought a Gorilla Pool Pad from this company after dealing with their other online store called Family Gokarts. The pool pad shipped fast and was exactly what I needed to get my pool put up for the year. It keeps grass and small rocks from damaging the liner and works great. I called to place the order instead of going through the website. The staff was very friendly. There were a lot of emails back and forth to finalize the order, but overall the order process was trouble-free, and everything went as expected.

When I first called to order my pool I spoke with a customer service representative named Ann. (Ask for her if you've never ordered a pool before.) She was kind, courteous and very helpful. We found that the pool was dented at the top (this must have occurred during shipping) and opted to fix it ourselves rather than return it. After we installed the pool liner we noticed a small hole in the liner. Tears form by pulling on the liner too hard during installation, not a small hole. We were told to send an emailed photo to familypoolfun.com but the owner of the company declined to send us a new one and offered to send me another for $137.00 Another customer service rep told me I could buy a patch kit from them but I declined because I was worried because the pool was new and I wanted a perfectly good liner. We decided to order another liner (heavier grade and less money from another company.) They do offer rebates and freebies --mine was a $100.00 rebate, an automatic pool cleaner and free gas, but there are forms that must be filled out precisely and mailed to them. They don't just send them to you automatically. Be sure you send your rebate paper (to any company) with some kind of tracking because I was initially told my rebate did not arrive but they did find it and send it to me. I also received my automatic cleaner (so glad)--but be sure you are careful with sending everything with delivery confirmation to be sure they receive it. My pool is running fine and I'm pleased with the things I ordered to set it up correctly. Most of this is due to the excellent pre-pool order help I received from Ann, the customer service representative.