Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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577 reviews
Family PandaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
577 approved reviews, newest moderated first
Product was even better than expected but downside was did not arrive together and shipped seperately but I’m able to track now.both were Xmas presents for brand new daddy to be but with what I got so far m pleased. Will order earlier next year
By Petrea K.
Very happy with our purchase. They did a wonderful job creating a wedding canvas with picture & song lyrics! Cannot wait to give to our son & daughter in law for Christmas!!! I will definitely buy from here again..Also, the package came well wrapped & protected. Thank you Family Panda....
By Patrick
The ornament is cute but made of light cheap feeling plastic. I didn’t get a shipping update for over 3 weeks. When I tried to cancel after I saw reviews of it being delivered 4 months later, I finally got a shipping update and they said it’s too late to cancel. I did end up getting it before Christmas and I placed the order the day before Thanksgiving. So that’s good
By Hannah
I put in my order in November, almost a full month ago, and it took almost 3 weeks before my order was even processed (this was a Christmas decoration). I was given multiple, form-letter responses, all the while they kept sending out emails assuring people that orders placed before December 12th would arrive before Christmas, which was laughable, based on the current issues with the postal service. I still have not received my item, and the tracking information is lacking at best. Very disappointed and will not purchase again. I may have to do a stop payment with my credit card.
By Stephen
My apologies. The previous review was written about another Comapny and was not meant for Family Panda. Family Panda was great, there product came in quick, and I thought the product I ordered was awesome.
By Elijah P.
Response from Family Panda· Dec 23, 2020
Dear Elijah, We are sorry to hear that you did not receive other 2 items that you also ordered. However, we could only find 1 order with 1 canvas that was delivered to you and received no email from you, either. If you have another order with us but under a different name and email, please provide us with the order number so we can check it for you. You can always reach us at this email: [email protected] Look forward to hearing more from you regarding this issue and best regards, Quin from Family Panda.
Ordered mug in the end of November still have not received it . Said it was being shipped from California in the end of November now it’s sitting in Nevada. Not sure why it took a month to get to Nevada from California . At this point I will never receive it by Christmas
By JANICE P.
Response from Family Panda· Dec 23, 2020
Dear Janice, We are sincerely sorry for the late update, we did contact the manufacturer to check on the delivery status of your order and we will inform you via email as soon as we have the answer. Since USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of Covid-19, we appreciate your patience and kind understanding during these challenging times. Thank you again and best regards, Quin from Family Panda.
Horrible customer service I’ve asked the same question multiple times about whenever my package will be on the way since i ordered it a month ago and gotten a tracking number and thats it no information. Never ordering from you guys again.
By Kimberly R.
Response from Family Panda· Dec 23, 2020
Dear Kimberly, Our apology for the confusion, we hope our email finds you well. We have included the tracking link together with an update on the situation in our email and please don't worry because once there's new movement, we will send you an email to notify you of the delivery status. Thank you for your support and your patience. Best regards, Quin from Family Panda.
Love your product but hate the millions of emails I get each day.
By Kendell
Response from Family Panda· Dec 23, 2020
Dear Kendell, Thank you for your feedback. We are sorry if our emails disturb you, if you don't like these emails, please unsubscribe the email and whenever, you want to receive our newsletter again, you can always hit the Subscribe button again. Regarding the ornament, thank you for letting us know and it's our delight to hear that you love our product. We will continue to improve our products and services to be even better for you and other customers. Merry Christmas, Kendall! Quin from Family Panda.
