Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
788 reviews
Family Credit ManagementSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years.Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate.For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies.As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way.At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.
Family Credit Management (familycredit.org) has 788 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
788 approved reviews, newest moderated first
In -short everything! I dont worry about anything because you are handling it all. Thank you!
By Wrenoragh O.
Response from Family Credit Management· Dec 28, 2025
We're so glad to hear you've felt at ease knowing everything is being taken care of. It's our goal to make things as stress-free as possible, and we're happy to be here for you.
So grateful they’re there to help the right on top of everything
By Mary S.
Response from Family Credit Management· Dec 28, 2025
Thank you for your kind words. We're truly grateful for the opportunity to help and so glad to hear you've had a positive experience. It's our goal to stay on top of everything so you can focus on moving forward with peace of mind.
Very easy to get a hold of and talk to if I ever have a question. Or even to send an email, I get a response within a few days after. Great to work with!
By Alexis M.
Response from Family Credit Management· Dec 28, 2025
We're happy to hear it's been easy to reach us and that you've had a good experience with communication. We're always here to help!
Best decision of my life. I contacted Family Credit Management via their website in April of 2022. $30K in credit card debt paying minimum amounts and struggling to get by. From the get go FCM was great. They worked with my creditors to get minimum payments reduced and the APR% reduced (significantly in some cases). With some accounts the credit card companies wanted a higher payment than what FCM tried to get them reduced to but the total was still fairly close to my quoted payment. I love that I was able to have the payment split biweekly as that is how I get paid. In just about 5 months, I will be debt free. I recommend FCM to everyone who tells me they are struggling. I am thankful everyday that I found FCM and chose them to fight this battle with me. I am eternally grateful for them and have learned a valuable lesson regarding credit cards and the importance of using them responsibility. It's scary and stressful when dealing with overwhelming debt. Family Credit Management made it less so.
By Rebecca M.
Response from Family Credit Management· Dec 28, 2025
Thank you for sharing your journey in such detail. It's incredible to hear how far you've come, and we're honored to have supported you through it. You've shown real dedication, and we're so glad the program helped ease the stress and made reaching your goals possible. We appreciate your trust and your willingness to recommend us to others, that means a great deal. You're almost there, and we're excited to see you finish strong.
I have been in this program for a while and they have always taken payments on or after due date. Never had a problem.
By Tammy
Response from Family Credit Management· Dec 28, 2025
We're glad to hear everything has run smoothly for you and that the timing of your payments has worked well. Consistency and reliability are important, and we're happy to have met your expectations.
The service is good customer service always available to talk to you
By Kirk Willie C.
Response from Family Credit Management· Dec 16, 2025
Thank you for the kind words. We're glad to hear you've had a good experience and that our team has been there when you needed us. We're always here to help.
Service is great and I know I am well taken care of. They always reply to my messages in a timely manner.
By Tammy F.
Response from Family Credit Management· Dec 28, 2025
Thank you for your kind words. We're glad to hear you feel well taken care of and that our Client Services team has been responsive. It's our goal to make sure you always feel supported throughout the process.
They are always available and follow thru
By Mike L.
Response from Family Credit Management· Dec 28, 2025
We're glad to hear you've felt supported and that our team has been consistent and available when you’ve needed us. We’re always here to help.
