Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
547 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FairShake Inc. was a startup to help everyday people achieve fair resolutions in disputes with the world’s largest companies, by transforming the bureaucratic nightmare of a consumer arbitration claim into a simple, expert-supported online experience.FairShake Inc. shut down at the end of 2023.Read more at the link below on how the consumer justice system can be improved to give more power to everyday people and less power to entrenched corporate interests: https://www.fairshake.com/reform
FairShake Inc. (fairshake.com) has 547 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
547 approved reviews, newest moderated first
I have been trying for 4months to getting my money back from priceline. All they did was play me around. Then I saw your post. You did the impossible. Thank you so much!
By Maria G.
Response from FairShake Inc.· Jan 18, 2022
Glad we could help!
My experience has been fantastic. T-Mobile was trying to charge me $685 for a terrible phone. FairShake stepped in and T-Mobile corporate called to personally tell me they would bring the balance to zero. So I saved $625. Very grateful to this team.
By Michael B.
Response from FairShake Inc.· Jan 18, 2022
Thanks, Michael, that's great to hear!
For one I am not giving you any money to somebody that I am not talk to and for two T-Mobile owes us money not me all that money there shouldn’t be a bill and it’s already in collections so what the hell are use doing quit scamming people and stop with this or I will get a real lawyer if anybody even deals with you people how could you just think that use our lawyers and you don’t have a phone number .
By Judy D.
Response from FairShake Inc.· Jan 18, 2022
Hi Judy, Sorry to hear you're not happy to pay for our services. It sounds like you were offered a settlement agreement from T-Mobile. We do ask for payment at that point, although you can defer the charge for 30 days (or more, if the company doesn't complete the settlement by then). If you have questions about why we bill the way we do, you can read more here: https://fairshake.com/billing-faq/ -MK
Not a company I'd recommend unless of course you want to get scammed then; yeah, go for it! If you don't want your accounts left in the negative, stay far away from fairshake!
By Megan S.
Response from FairShake Inc.· Jan 18, 2022
Hi Megan, Sorry to hear you had a bad experience. Could you email us at [email protected] to let us know what happened and how we can help. If a company is not following their settlement commitments we want to know. MK
Very positive experience. FairShake helped end an unwanted, toxic partnership with T-mobile. I would definitely recommend FairShake to help with dishonest practices in business.
By Lori J.
With all the bad reviews about not getting the settlement money, I understand why they actually charge their fee before you can see that money. The option to pay only after you get the refund/credit money is not real, they take payment details to use that option and charge you within 30 days - even if you never got your money. So most likely you are going to end up without settlement money and without the money you paid as a fee - not falling for that. The “turn to us if you did not get your credit” = chase our online bot’s and chase us after we already charged you and will not move a finger as we won’t make more money from you.
By sciffer
Response from FairShake Inc.· Jan 18, 2022
Hi, Thank you for the feedback. If you want to let us know about your specific situation you can email [email protected] so the team can look into it. We certainly want to make sure our customers get the settlement that they are promised. These are binding legal documents that you sign with the company your claim is against. If you fulfill any requirements on your end (which can include an additional tax form, return of equipment, etc) then we 100% want to make sure the company follows through. Some companies move slow, and so our system waits until a settlement is 60 days old before we give the option to follow up if you haven't received it. While our default delayed charge is 30 days--by which time we hope you've received the settlement--our team will delay the charge further if a user lets us know the settlement hasn't been received. I hope this helps. MK
TMOBILE....really tried to sc ew me over.. these guys settled whole amount....love you
By DANIELLE
Response from FairShake Inc.· Jan 18, 2022
Thanks for the feedback, Danielle, glad we could help!
I gave a detailed accounting of my claim of price gouging and deplorable customer service against Altice/Suddenlink. The amount of time I spent on the phone and chat to resolve a fairly simple initial problem with the ISP amounted to over 23 hours. Fairshake listened and did due diligence. I received satisfaction in getting fair settlement but, moreover, I believe Suddenlink listened. We can't let unregulated monopolistic providers treat us like numbers. We are the lifeblood of business.
By Mark F.
Response from FairShake Inc.· Jan 18, 2022
Hi Mark -- glad we could help you get a successful settlement and get your issues heard!
