FaeriestyReviews of faeriesty.com

2051 E Cerritos Ave Ste 8C, Anaheim, California

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3.0/ 5

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70 reviews

Faeriesty3.0Average

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About Faeriesty

We offers the best in women's clothing, specializing in the latest in women's fashion trends. Our products vary from the most cutting-edge styles of tops, bottoms, dresses to your OOTD. We can give our customers the most competitive price with first-class quality!

Faeriesty (faeriesty.com) has 70 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.

Also known as: faeriesty.com
Website: faeriesty.com
Category: Clothing & Underwear
Location: Anaheim, California
Listed on The Fair Hearing: 2026

More in Clothing & Underwear, California

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Mar 23, 2023

ZERO CUSTOMER SERVICE

I Placed an order and received the clothing on 1/19/23. The product was great quality but I found another outfit I liked better elsewhere so I decided to return it. I emailed customer service twice once on 1/25 and again on 1/31 with no response to either email. I then went online and used the chat option and was able to get someone to respond. I was informed I could return the outfit but I had to pay for shipping out of pocket (which I did) and email them the tracking number which I also did. The package was delivered to Faeriesty on 3/2. I have yet to hear anything regarding a refund or a credit to purchase something else. I tried the chat option online and it says they are experiencing high volume of contacts and to leave my info and they will get back to me. Honestly this company is awful. In this day and age you need to have a capable customer service department. At this point I will take ANY customer service. My advice DO NOT ORDER FROM FAERIESTY!!!!

By Linda M.

Response from Faeriesty· May 26, 2023

Dear Linda Mirenda., Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue. I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem. Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing. Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again. Thanks for your time, Team FAERIESTY