Fae Crate ♀️Reviews of faecrate.com

Was a loyal customer for almost a year, even though boxes were severely delayed. A box that did ship was stolen off my porch, and I have proof. They told me to submit a claim to the post office. It was denied, so I sent them the proof of that, and they said they still would not do anything. Not very good business practice, and customer service leaves something to be desired.

You'd be better off burning your money, at least then you would get something, if only heat. Would give 0 stars if I could. Do not expect this to be a monthly subscription service like it's billed. I've paid for boxes for the last 5 months and have only received 1. They may have the slowest or worst shipping department of any company I've ever ordered from. There is always some excuse as to why they cannot fulfill the boxes. Be smarter than me and avoid canceling your subscription after 5 months by not subscribing at all. Avoid them at all costs.

What an awful company. I paid for a box in SEPTEMBER and here it is DECEMBER and I still don’t even have tracking???? I’m disputing with my bank. I’ve given enough chances. I requested updates and refunds multiple times and they only did a partial. I am still waiting for this SCAM ARTIST company to send me my stuff. DO NOT BUY HERE. IVE POSTED ALL OVER SOCIAL MEDIA AND HUNDREDS OF PEOPLE ARE HAVING THE SAME ISSUES.

Shipping is at least 1-2 months behind. Not a fan of the artists they pick (the majority of it looks like amateur artists, which I have nothing against, but if I'm paying $45+ for a subscription, I would like some more experienced looking art). If you want to skip, you have to email them directly and you only get three skips for the entire year. Items feel and look cheap, certainly not worth the subscription price. The only pros I can give it is that they do a wonderful job on spayed edges (they're always gorgeous) and the book choices are those people might not actively seek out, so you could find some hidden gems for your personal tastes. Planning on cancelling soon, sadly. Just not worth the price.

Horrible. If I could give 0 stars, I would. They do not ship you product, but they will absolutely take your money. You can contact them, but they may or may not get back to you. I would give anything if I could find them on Better Business Bureau and report them. Do not waste your money!

A box I ordered arrived damaged, impossible to have a replacement or a refund even though it is stated that you can in their policies ! Almost a month later I still have to send them requests because they will not give me an answer or a solution to my problem.

I joined back in June and still have not received a single box as of October. One was lost by USPS, so whatever. But the other three were never sent. I never received a single notification. Logged in to my account to figure out why the October box was missing only to discover they claim they did ship them and now I've been charged. It's past the 15 day cut off (because, you know, how am I supposed to know they didn't ship them if I never received notice that they intended to. I just assumed they were doing their job and were just behind schedule). I contacted them but have not heard back and don't expect to. So now I'm out $200 or I try my hand at a charge back. Absolutely do not recommend.

Terrible experience. 0/0 would NOT recommend. This is as close to a scam as you can get and still receive a product. They don't ship when they say and they always have some excuse. They also don't update their website with ship dates and keep taking orders while they are three months behind.