FactorysupplyoutletReviews of factorysupplyoutlet.com

FactorySupplyOutlet.com has great pricing and fast delivery. They communicate well and provide a valuable service. Their customer service is friendly and efficient. I am a happy repeat customer.

fast response, nice, kind and helpful

Had a machine break and needed a bearing asap. FSO got it to me!

If I could give no starts I would. I ordered with a part number from the manufacturer and it is the same part on every website yet I received the incorrect item and when I asked for what was pictured I was told that I would have to use a motor number. This part was not for a motor hence why I ordered by the part number. It took me disputing the charge to get a response from someone with an RMA and I still had to pay for return shipping to send back an incorrect part. Plus I am receiving emails stating they are going to charge my card again for a part they have back! You cannot reach anyone by phone, only email and you are lucky if you get that.

DO NOT ORDER FROM THESE PEOPLE. The small amount of money you save will not be worth the headaches. I ordered a product over a month ago. It's been delayed three times. Their customer support has been unhelpful. Thankfully I ordered with a credit card. We'll be issuing a fraud alert.

Don't spend a single dollar with these drop ship crooks. You will receive "ship dates" once a month and receive one piece of your order but never the majority. After 3 months of no response to these customer service emails they will refuse to refund you, take returns or do anything about it. All automated responses. Complete internet scam company. Took me for $800 and sent one automated response in return.

This company deserves not one star. I placed an order for a coupling element on August 27th, my card was charged and I haven't been able to check the status of my order or get intouch with customer service. Still haven't received my order.

I ordered an oil seal to repair a tractor weeks ago. My credit card was charged. Nothing. Crickets. Not even an excuse. Clearly a business operated by crack-heads.