Friendly and thorough
Friendly and thorough! Love my new kitchen countertops
By ROBIN A.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Factory Plaza, Inc is a family owned business in Bensenville, IL. In business since 2005, Factory Plaza manufactures its own brand of kitchen cabinets: American Wood Cabinets and fabricates and installs granite and Quartz countertops. We operate from a 45,000 sf warehouse with a state-of-the-art high volume production line for making kitchen cabinets from scratch, as well as an automated fabrication area for stone. Over 2,000 slabs in stock. We source the stone directly from Brazil, India, and other countries.
Factory Plaza, Inc (factoryplaza.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
129 approved reviews, newest moderated first
Friendly and thorough! Love my new kitchen countertops
By ROBIN A.
Great experience from start to finish. Job was completed when promised. Great selection and prices. Matt and Ted were very helpful. Installation was very good. Installers were professional and did a great job. Thank you
By DeAndre H.
I have used factory plaza multiple times for my countertop installations. Good price and quality work.
By Biju
Sales person was friendly and helpful, installer came on time and completed job in couple hours. We are very happy with price, quality and installation.
By Mira
Installers did a great job and were on time
By MS C.
Super fast .Very professional.
By Liana de L.
Factory Plaza offered a wide selection of slabs. Angelika provided guidance on options and the install went smoothly. Highly recommend
By Delfina P.
Cody was great to work with. Very patient as we were slow to get our end ready for install. FP has a great selection of designs and materials to choose from for kitchen countertops. The installation was smooth and the installation crew was easy to work with. I would highly recommend using Factory Plaza for kitchen updates!
By Steve