You should be able to search for "new"…
You should be able to search for "new" only devices and not have the "factory serviced" ones mixed in.
By peter R.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
18,572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FactoryOutletStore is an independent retailer of consumer and business products, featuring top brands in GPS, Marine, Fitness, Outdoor, Phones, Headsets, Personal Care, Mattresses and many more product categories.We carry over 50 quality brands such as Garmin, Minn Kota, Humminbird, Lowrance, Norelco, Sonicare, AT&T, Panasonic, Jabra, Plantronics, Polycom, BlueParrott, Motorola, Midland, PetSafe and more.Read Factory Outlet Store reviews to learn more about our: Wide selection of great brands and products 24/7 customer support Free shipping on most orders Package deals and bulk discounts Discontinued and hard to find productsGreat products, great brandsHOMEPAGESHOP BY BRANDSHOP BY CATEGORYVisit FactoryOutletStore.com
FactoryOutletStore.com Reviews | Factory Outlet Store (factoryoutletstore.com) has 18,572 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 726 reviews with 3 stars · Clear filters
You should be able to search for "new" only devices and not have the "factory serviced" ones mixed in.
By peter R.
Just placed an order for the first time; still have to see if product is as advertised and functioning and how shipping is handled by company. First time user of this site.
By Ingrid R.
People that you "chat" with aren't knowledgeable. You willhave to be tatient with every question you ask while they research. Otherwise very easy thus far. Ordering was a breeze
By JC
It makes it difficult to choose the correct brush head when the Model number for the toothbrush is not listed. The toothbrush is only six months old!
By M P.
I do hope they are correct that I can replace it, I am not sure how to open it
By mary G.
I just hope I ordered the right replacement brush heads. A multi-view of just the replacement head would have helped me.
By Charles S.
decent prices description on items needs to more information.
By chad A.
Called for questions during purchase for verification. Was not helpful
By Michael K.