Good quality products
Good quality products
By Ana M.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
18,572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FactoryOutletStore is an independent retailer of consumer and business products, featuring top brands in GPS, Marine, Fitness, Outdoor, Phones, Headsets, Personal Care, Mattresses and many more product categories.We carry over 50 quality brands such as Garmin, Minn Kota, Humminbird, Lowrance, Norelco, Sonicare, AT&T, Panasonic, Jabra, Plantronics, Polycom, BlueParrott, Motorola, Midland, PetSafe and more.Read Factory Outlet Store reviews to learn more about our: Wide selection of great brands and products 24/7 customer support Free shipping on most orders Package deals and bulk discounts Discontinued and hard to find productsGreat products, great brandsHOMEPAGESHOP BY BRANDSHOP BY CATEGORYVisit FactoryOutletStore.com
FactoryOutletStore.com Reviews | Factory Outlet Store (factoryoutletstore.com) has 18,572 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 176 reviews with 2 stars · Clear filters
Good quality products
By Ana M.
I fine you site to be very confusing your upgrades and not being able to compare unit information
By Russ N.
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Feb 9, 2018
Hi Russ, I'm sorry to hear your shopping experience with us wasn't as expected. I've already begun a full review of your order and will be contacting you shortly to discuss a resolution. We'd like to make things right. Jessica
Too complicate to order and edit.
By Eugene S.
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Feb 2, 2018
Hi Eugene, I'm sorry to hear your shopping experience with us wasn't as expected. I've already begun a full review of your order and will be contacting you shortly to discuss a resolution. We'd like to make things right. Jessica
I ordered a phone set that was switched for another one. When I called to report that I received the wrong product I was offered a different phone set that cost a whole lot more. I declined and was told that it was the only one with the features I wanted. I found another online as I was speaking to her and gave her the inventory number after which she informed me that it was no longer available. I asked for a refund and a return label which I got in my email. I have to pay the postage to return a product that is not what I ordered! This is unbelievable! Why should I have to pay to return something that was switched from product I did want! By the way I went back online and placed said "unavailable" product in my cart and went through the motions of purchasing it. Not one time was I informed that the product was unavailable! Or maybe it would have been switched also! Needless to say I did not purchase it from this website.
By Vicky B.
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Jan 29, 2018
Hi Vicki I'm sorry to hear your shopping experience with us wasn't as expected. I've already begun a full review of your order and will be contacting you shortly to discuss a resolution. We'd like to make things right. Jessica
I see free shipping when ordering online but am told the offer is not valid after 4pm
By Robert H.
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Jan 29, 2018
Hi Robert I'm sorry to hear your shopping experience with us wasn't as expected. I've already begun a full review of your order and will be contacting you shortly to discuss a resolution. We'd like to make things right. Jessica
lost original order
By walter C.
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Jan 19, 2018
Hi Walter, I'm sorry to hear that your shopping experience with us wasn't as expected. I've already begun a full review of your order and will be contacting you shortly to provide assistance. We want to make things right. Jessica
Said my paypal wouldnt go through because the total amount was 0 dollars. Hit it 2 or 3 times I am hoping your site didnt charge me all those times.
By brian C.
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Nov 28, 2017
Hi Brian, I'm sorry to hear that your shopping experience with us wasn't as expected. I've already begun a full review of your order and will be contacting you shortly to provide assistance. We want to make things right. Shantel
No one to talk too. Picture of item is limited. I will look for other companies in the future!
By Nimrod3