Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Fast and true to description.
By Patrick J.
Response from Factory Direct Jewelry· Jan 27, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Beautiful chai!
By NANCY
Response from Factory Direct Jewelry· Jan 27, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Recipient of golf earrings was delighted
By Greg F.
Response from Factory Direct Jewelry· Jan 27, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Great prices and products are much better than the pictures. I am a fan and intend to continue purchasing from the company
By Martha G.
Response from Factory Direct Jewelry· Jan 27, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
I bought 3 pieces for Christmas and it was all beautifully crafted and made.
By Carla W.
Response from Factory Direct Jewelry· Jan 27, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
amazing ring i love it
By David R.
Response from Factory Direct Jewelry· Jan 27, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
It was what I was looking for. A perfect birthday gift for my 17 year old grandson.
By Stephany L.
Response from Factory Direct Jewelry· Jan 28, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
This ring is gorgeous, it's exactly as pictured and it fits like a glove.
By starla H.
Response from Factory Direct Jewelry· Jan 28, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
