Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
I absolutely loved the ring.
By Elizabeth H.
Response from Factory Direct Jewelry· Jan 27, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
The quick delivery an the quality of the necklace was just beautiful!
By Shelley R.
Response from Factory Direct Jewelry· Jan 27, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
The customer service after my package got lost was more than I expected, top notch honestly and the quality of product, just awesome, FedEx however is horrible , worst experience ever through there part it had nothing to do with this company or the product . Once again just FedEx was horrible .
By brandon V.
Response from Factory Direct Jewelry· Jan 27, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We apologize for the experience from the courier. There are some shipping issues that are beyond our control, but we are glad that the order was shipped. We are grateful for your feedback.
Did not meet expectations or listing description but still has high quality jewelry that’s forsure
By Miguel C.
Response from Factory Direct Jewelry· Jan 27, 2026
Hello there, We apologize if the item did not meet your expectations. Looking at the previous communication regarding this order, I believe the issue with this was regarding the finish of the edges of the ring. Unfortunately, we cannot accommodate that kind of modification. We still appreciate your feedback.
Got my pendent fast and looks good
By James L.
Response from Factory Direct Jewelry· Jan 27, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Cross pendant was absolutely beautiful and price and shipping was amazing. I ordered Sunday before Christmas and it arrived that following weekend. Would 100% would buy from them again. Thank you 😊
By Neal R.
Response from Factory Direct Jewelry· Jan 27, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
From ordering, to reviewing my items, I was happy with my decision to trust these fine people. It was close to the time needed and I had requested expedited shipping: not only did I receive them in time, they were days early. These folks are on top of their game.
By Richard S.
Response from Factory Direct Jewelry· Jan 27, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
A perfect place to get quality jewelry. I got a silver nugget ring for my Father for Christmas and he loves it.
By Kiana K.
Response from Factory Direct Jewelry· Jan 27, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
