Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Had a fantastic experience with Factory Direct Jewelry, my ring I ordered looks great! Excellent and prompt customer service. Super fast shipping.
By Christopher B.
Response from Factory Direct Jewelry· Jan 26, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Great value as always! I've posted multiple times from factory direct never have been disappointed!
By C.K.
Response from Factory Direct Jewelry· Jan 26, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
My experience was great. I emailed them in regards to my order and I received a prompt response. My order was shipped quickly
By Irma M.
Response from Factory Direct Jewelry· Jan 26, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Looks really nice and the shipping was fast
By Ethan
Response from Factory Direct Jewelry· Jan 26, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
I love my necklace! It’s beautiful!
By Vicky R.
Response from Factory Direct Jewelry· Jan 26, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
My item arrived and it looks good
By David G.
Response from Factory Direct Jewelry· Jan 26, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
The pendant i bought my mom was absolutely beautiful! Very reasonably priced, At first I didn't like how long it was taking to ship so I contacted them only to receive a reply almost right away and to my surprise everything is hand made to order! Not just some cookies cutter made in bulk pieces which made it that much more special and worth the wait! 100% more then I expected!
By Stephan K.
Response from Factory Direct Jewelry· Jan 26, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
The item better than advertised ( that’s what I noticed in reviews when I ordered) and can’t agree more! Very happy with my purchase! Fast delivery too
By Vjola S.
Response from Factory Direct Jewelry· Jan 26, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
