Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
High quality looks fantastic. Shipping was good no problems here. Excellent.
By Gerry L.
Response from Factory Direct Jewelry· Feb 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Everything I ordered was exactly how the picture showed me
By Mario W.
Response from Factory Direct Jewelry· Feb 16, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Easy to work with and very quick shipping for our large order. Necklaces are beautiful and will make an excellent gift for our event.
By Emily P.
Response from Factory Direct Jewelry· Feb 16, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
The process was easy, the necklace is beautiful, and it arrived promptly.
By Kathleen W.
Response from Factory Direct Jewelry· Feb 16, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Great website-easy to navigate and made it easy to find the item I wanted
By Carol C.
Response from Factory Direct Jewelry· Feb 16, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
My experience was great because the customer service is amazingly awesome.
By Audrey F.
Response from Factory Direct Jewelry· Feb 16, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Nice product ..good prices..super fast delivery..picture accurate of what product looks like...bought dog paw earrings..wifes pleased with them..😀
By Bob T.
Response from Factory Direct Jewelry· Feb 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Beautiful!!! Fast shipping just in time for Valentines Day!! Thank you 😍 love it!!
By customer
Response from Factory Direct Jewelry· Feb 16, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
