Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
I love my St Francis medal. It is beautiful!
By Andrea P.
Response from Factory Direct Jewelry· Feb 21, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Good quality and fast delivery! 10/10
By Eric R.
Response from Factory Direct Jewelry· Feb 21, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Exactly what I was looking for the quality and size couldn't be better.
By Dr Edward H.
Response from Factory Direct Jewelry· Feb 21, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
My daughter loves the gold horse studs. She rides and says they are very comfortable.
By John D.
Response from Factory Direct Jewelry· Feb 21, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Factory Direct has great pricing and easy online ordering. I believe the quality is great!
By Michele E.
Response from Factory Direct Jewelry· Feb 21, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
I have been looking for a bee pendant for a long time and I finally found one that was just perfect on this site. I placed my order and was delighted that it arrived many days ahead of schedule. Best yet, when I opened the box, I could not believe how gorgeous it was - even prettier in person than it was on line. I immediately put it on and have not taken it off since. I have also gotten many compliments on this beautiful pendant. I very much recommend doing business with this company!
By Laura
Response from Factory Direct Jewelry· Feb 21, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Everything was as ordered and it was delivered right on time
By john G.
Response from Factory Direct Jewelry· Feb 21, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Love it so much! Great service! Would buy again!
By Norma De C.
Response from Factory Direct Jewelry· Feb 21, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
