Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Lovely item exactly as pictured. Fast shipping and PayPal option for payment. WIN!
By AG
Response from Factory Direct Jewelry· Mar 31, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Everything was great
By Mark S.
Response from Factory Direct Jewelry· Mar 31, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Package came well with no damage.
By Saul E.
Response from Factory Direct Jewelry· Mar 31, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Shipped in time and is true to the item description. Overall pretty good.
By Christopher
Response from Factory Direct Jewelry· Mar 31, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Excellent customer service. When I contacted them, they did get back asap.
By Darlene D.
Response from Factory Direct Jewelry· Mar 31, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Quick delivery, beautiful, quality jewelry.
By Cathy F.
Response from Factory Direct Jewelry· Mar 31, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
I had an amazing experience with Factory Direct Jewelry. Easy to navigate the web page and to order. The items I ordered arrived quickly with Free shipping. I ordered a gold chain for my husband and a gold cross. We did up returning the chain, but only because he had bought one before I could : ) The quality from Factory Director was some of the best I have ever seen. The chain was well made and stood out. The cross was perfect for a man as it was subtle but strong looking. The return policy was easy and they were quick to refund me the amount. I would order from Factory Direct Jewelry again.
By Kimberly N.
Response from Factory Direct Jewelry· Mar 27, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Awesome necklace. Slight issue with delivery but that was on me. Aside from that I’m completely happy with the Enso necklace.
By Zachary W.
Response from Factory Direct Jewelry· Mar 27, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
