Love the jewelry and the sale price
Love the jewelry and the sale price! It arrived as a beautiful piece and on time as described. Very happy!!
By Delighted N.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
762 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Love the jewelry and the sale price! It arrived as a beautiful piece and on time as described. Very happy!!
By Delighted N.
Wife is very pleased with the purchase.
By KJ
Response from Factory Direct Jewelry· Oct 7, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Very good quality and made her happy
By Robby C.
Response from Factory Direct Jewelry· Oct 7, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Great continued service had a warranty replacement and it shipped back very quick
By Kevin R.
Response from Factory Direct Jewelry· Oct 7, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Arrived fast and well packaged
By Todd Z.
Response from Factory Direct Jewelry· Oct 7, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Love buying from them and will so again SOON! ARRIVED QUICKLY.
By Jane M.
Response from Factory Direct Jewelry· Oct 7, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
the service rep was really nine understood my return and I had a quick and easy return thank you
By mildred P.
Response from Factory Direct Jewelry· Oct 7, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Great jewelry for a great price and great quality and service
By Anthony T.
Response from Factory Direct Jewelry· Oct 7, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.