Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Very happy. Ring was as represented. Delivery p4ompt. Thanks.
By Larry
Response from Factory Direct Jewelry· Jun 4, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
I wanted some small real gold hoop earrings. I looked at Zales and Kay's jewelry, it was so expensive I couldn't afford it. My husband had bought me a wedding band from y'all, I have never taken it off. Even when I get into our swimming pool. Absolutely Gorgeous and I love it. Thanks Georgeann Reed
By Missy
Response from Factory Direct Jewelry· Jun 4, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Adorable pendant, love the detailed work! I will say, it's on the smaller side, but has a weighted feel to it.
By Sara D.
Response from Factory Direct Jewelry· Jun 4, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
I ordered a bunch of different chains and crucifixes which were beautiful and of good quality however I ended up returning due to needing a 22k gold instead of 14k which they dont sell here . I am happy to say this company is extremely helpful and speedy at processing returns. They respond quickly to email and by phone. I would definitely order from them again. Very trustworthy
By Kailin K.
Response from Factory Direct Jewelry· Jun 4, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Very easy transaction
By customer
Response from Factory Direct Jewelry· Jun 4, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
I recently purchased a necklace from Factory Direct Jewelry, and I couldn’t be happier with it! The quality is absolutely beautiful, and it looks even better in person than it did online. The shine is incredible, and it has such an elegant, timeless look. I’ve been wearing it every single day since it arrived, and I’m honestly obsessed with it. It goes perfectly with everything and always makes me feel a little more put together. I’ve received several compliments already! The ordering process was easy, shipping was quick, and the necklace exceeded my expectations. I will definitely be purchasing from Factory Direct Jewelry again. Highly recommend! Thank you for such a beautiful piece! ❤️✨
By Noir K.
Response from Factory Direct Jewelry· Jun 4, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
I absolutely LOVE the ring I purchased from you!!! My faith is so important to me & finding just the right design of the Ithicus ring & the great purchase price!!! Thank you thank you so much
By Debi B.
Response from Factory Direct Jewelry· Jun 4, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Been a loyal client of Factory Direct for several years. Fair prices & accurate billing.
By PIERRE
Response from Factory Direct Jewelry· Jun 1, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
