Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
GREAT. EASY TO PURCHASE. EARRINGS ARE LOVELY
By KATHY
Response from Factory Direct Jewelry· Jun 15, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Completely satisfied with my purchase! I checked with a pawn shop to see if my necklace and bracelet were real solid gold and they said they were
By Joseph M.
Response from Factory Direct Jewelry· Jun 15, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
I ordered a size that wasn’t listed. In notes I put the size I needed and ordered was received correctly and in a timely manner!
By Tawana B.
Response from Factory Direct Jewelry· Jun 15, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
The pandant is beautiful. I cannot wait to give it to my husband for his sobriety birthday.
By Trenisha B.
Response from Factory Direct Jewelry· Jun 15, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
The ring came earlier than expected and it is a beautiful ring
By Denise L.
Response from Factory Direct Jewelry· Jun 15, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
I love the ring, it's beautiful. Timely delivery.
By ES
Response from Factory Direct Jewelry· Jun 15, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
It's the quality and craftsmanship for me I haven't wear it yet, I will be ordering a chain from them for my beautiful pendant.Its worth every penny.Love love love I recommend.Thank you :-)
By Cindy M.
Response from Factory Direct Jewelry· Jun 15, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Everything
By Tambra C.
Response from Factory Direct Jewelry· Jun 11, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
