Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
762 reviews
Factory Direct JewelrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
The ring is beautiful and exactly how I pictured it. I couldn’t be happier.
By Jeri A.
Response from Factory Direct Jewelry· Jul 28, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Fast and friendly! I had follow up questions after I got my order and they replied so fast! Thank you
By Nicole
Response from Factory Direct Jewelry· Jul 28, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Beautiful earrings! Great price! Excellent delivery!
By LB
Response from Factory Direct Jewelry· Jul 28, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
I love my seashell ring. It is so well crafted and beautiful and was at a great price.
By Linda P.
Response from Factory Direct Jewelry· Jul 22, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
It was exactly what she wanted, the quality was great and the price was reasonable.
By Dan C.
Response from Factory Direct Jewelry· Jul 22, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
It was great love 💕 it very much got it fast
By Grace R.
Response from Factory Direct Jewelry· Jul 22, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Super easy to place my order. I had a good idea what ring size I wanted, but the online guide helped me confirm the right size, which is important for an online order. I had a question about shipping date, and the portal was a bit confusing. However, I received a response within one business day. My ring arrived when they promised!
By Scott C.
Response from Factory Direct Jewelry· Jul 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Easy to shop for and quick delivery
By John D. A.
Response from Factory Direct Jewelry· Jul 16, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
