Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
31 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Facilitya (facilitya.com) has 31 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
31 approved reviews, newest moderated first
Very frustrated ordering with this company. They give the impression they are a small business in Texas, but items ordered come from China! Terrible customer service and communication. I have yet to receive my order from six weeks ago. I have been unable to speak to a person, only system generated replies that do no solve my issue.
By Unhappy C.
I ordered a dog harness, it was too large and I wanted to exchange it for a small size. They wanted some information , which I supplied, then after several emails they said that I couldn't exchange it. so now I have a dog harness that I can't use. Their website say returns and exchanges are available, however, they don't stand behind their words or policy. This is not a company with whom you want to do business.
By Douglas S.
They will charge you MORE than what you agree to pay and then just keep forwarding you to different people when you try to contact them! Total scam company!
By C B.
I bought a handcrafted wood box. Amazing product, definitely got my money's worth!
By Thomas T.
The gift was exactly as described. Great product, totally worth the price. Very satisfied with purchase.
By Edward M.
Amazing bargain, super satisfied.
By Ji C.
Great gift, good price. Girlfriend loved it. Highly recommend. The service was efficient and fast.
By Annie F.
Prices were reasonable and delivery was prompt. Okay product, decent seller, no complaints.
By Nina L.
