Hello Facelove
Hello Facelove I had a very good experience with Yuki in customer service. She answered all my questions and my problem was resolved. I had never bought anything from this company its good to know they stand by their word.
By Florence
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
131 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Facelove Cosmetics is listed under Cosmetics & Makeup.
Facelove Cosmetics (facelove-cosmetics.com) has 131 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
131 approved reviews, newest moderated first
Hello Facelove I had a very good experience with Yuki in customer service. She answered all my questions and my problem was resolved. I had never bought anything from this company its good to know they stand by their word.
By Florence
Amore is a great customer service rep. She was very responsive and Facelove products are wonderful. I’m trying more products!
By Cathy
Yuki has very good customer service skills. I had a problem with my order, she handled and handled it kindly and quickly.
By Amy O.
Incredible customer service and a great product!! Often risky to buy from Instagram .In This case couldn’t be happier . would highly recommend this company and their products
By jamie H.
Amazing customer service. Quick response to a my concern about my order. I appreciate great service
By Darlene C.
Great customer experience When I reached out for help with a coupon they responded quickly and adjusted my payment accordingly without any issues. So easy and nice !
By KERRI B.
I bought the mascara and the eyelash serum. I am really happy with both items. However, I wasn't sure how to use the serum or remove the mascara, so I emailed and asked. The company rep Yuki was amazing. I had answers within hours and such a friendly helpful person. Can't recommend the company, staff and products highly enough.
By Jackie P.
I thought my purchase hadn't been delivered after Facelove emailed the delivery information....so I contacted Facelove. They quickly responded with all the information I needed to preceed including suggestions on finding the package. I did what was suggested and I did find my package hiding where it had slipped under the seat of the car! I was relieved but even more so, I was impressed by how kind and professional their quick response was to my inquiry. Thank you, Facelove!!
By Carla C.