Great Customer Service
I was very impressed with Pauline from their Customer Service. She helped me resolve my issue quickly and efficiently! Very responsive and kind.
By Cheryl R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
131 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Facelove Cosmetics is listed under Cosmetics & Makeup.
Facelove Cosmetics (facelove-cosmetics.com) has 131 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
131 approved reviews, newest moderated first
I was very impressed with Pauline from their Customer Service. She helped me resolve my issue quickly and efficiently! Very responsive and kind.
By Cheryl R.
I ordered this tubing mascara based on my sister’s recommendation after trying several known brands that all would flake under my eyes. Tubing mascara is the only mascara that doesn’t damage my lashes. When I received the Everlove rather than the Iron wand 2.0 I reached out via email and Ray was so helpful and communicated back within a day and got the order corrected so I could get the correct one. I was concerned after seeing other reviews that said they couldn’t get customer support but that was not my experience. I have aging lashes and this is the first tubing mascara that stayed put until I removed it with warm water. Great product!
By Yvonne J.
I placed an order for their Mascara, and was confused about shipping. Pauline responded quickly, and was so nice! I explained it wanted to use the Mascara, before I subscribe. Excellent Customer Service, and a quick response! I recommend this Company. I want to try other products. Thank you, Renee'
By Renee'
Still waiting for the 2nd half of my order but other than that, it’s been good
By Heather
I received my mascara, used it , and wasn't quite sure. So I contacted Customer Service. Pauline, in CS sent me some tips on how to get my best results. Tried it, and it looked so much better. I love the product. Give it a try
By Mary H.
Ray with customer service has helped me with the product I order. It was not as I expected and Ray recommended an alternative. Ray was prompt in all replies.
By Anna G.
The Customer Service was exceptional. I forgot to change my address from TN to CA as this is where I am currently and they were able to contact fulfillment to change the address ship to asap. Thank you so much! 😊
By Shana A.
I had an issue with foundation that I purchased. I contacted customer support and Ray was extremely helpful and made sure he found a resolution to the problem that I was satisfied with.
By Trisha G.