FabFitFunReviews of fabfitfun.com

don't like the fact that you have to pay first before you can see the items that are actually available. luckily I was able to get a refund.

HI I WORK FOR A COMPANY IN MINNESOTA AND HAVE GOTTEN MANY BOXES FOR A RACHELLE VACHA SHE DOES NOT WORK HERE .... NO ONE HAS EVER HEARD OF HER AND WE HAVE RETURNED EACH BOX WITH A NOTE...... NO ONE SEEMS TO BE PAYIND ANY ATTENTION TO THE NOTES TELLING YOU SHE DOES NOT DO ANYTHING AT THIS ADDRESS.... PAY ATTENTION CLOSER, PLEASE

I had a nail polish break in transit and got all over my entire box. Customer service was very pleasant to deal with and exceeded my expectations. Drew was very helpful.

I was paying for the annual box and she explained the price increase n I could lock it in for $199.00 for the next year. Very happy with her service!

Part of why I like this company is the two times I've needed to contact customer service I was followed up with practically in less than an hour (online submitted request) and whether email or via phone they are not only super helpful but extremely upbeat and friendly to deal with.

Update: Fabfitfun has redeemed themselves and has shown the excellent customer service that i always saw them having. Without knowing, i received a package today from them that had all the items i had originally ordered. I appreciate the fact that they chose to make sure their customer was happy, excellent customer service and thank you! I use to LOVE Fabfitfun, I SO looked forward to receiving my box. I paid for the VIP level because I wanted to ensure I received the amazing products. However,lately I have had problem after problem which has resulted in me canceling my membership. First, I never had a box sent, it was stated that a label was processed but not item dropped off. Then due to the delay, the items u ordered were no longer available, so all I could do is pick from the items that no one wanted and didn't even get the same amount of products I should have. Once I dud select, again, the label was created but no box sent (2 strikes). I then ordered from the semi an annual sale and in my order, I ordered the Kate Spade earrings, they decided to send me the necklace. I called and notified them and they stated they would refund me...great! I then get a receipt the $0 was refunded, so I had to call again and it was finally fixed. I don't know if this is something that developed recently or if they hook you in the beginning and then drop the ball. But ALL of these issues all happened in a matter of 2 3 months. It has been non-stop error with thus company, and each time I think about possibly reinstating...something else happen. It's sad as I did enjoy the boxes, but now I'm leary that all the issues will continue.

Customer service is so on point. Jack really made sure he resolved my issue quickly and thoroughly. Thank you!

Most excellent customer service! Very efficient and helpful. Took care of my concern and made sure I was a happy customer. The agent was so helpful I changed my mind about canceling my subscription and I re-joined on the spot!