Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
3,715 reviews
FabFitFunSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Delivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
3,715 approved reviews, newest moderated first
A billing error (on my part) was generously refunded when they didn’t have to. That is true custoner service and will keep me as a loyal customer.
By Danielle H.
Response from FabFitFun· Feb 12, 2023
Thanks for the 5 stars, Danielle! We are happy that we were able to help you resolve your concern! Xo
Have good staff working there. Prompt customer service. Thanks
By Helen B.
Response from FabFitFun· Feb 10, 2023
Hi Helen! Thank you for taking the time to leave a review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Would give 0 stars if I could. Their products are faulty and cheap quality, so I contacted customer service 6 months ago and told I would get a credit. Never got the credit and didn’t find out until they charged me for something that was supposed to be covered by it. Sent a message to customer service and it took 6 HOURS for them to get back to me via text message, and then another HOUR of texting back and forth. The refused to give a reasonable resolution. After making several more mistakes in the process they finally said they would give me the original credit I never got 6 months ago and didn’t care that I experienced significant inconvenience because of their mistakes. Canceling my membership (after 3 years of being a loyal customer, which means nothing to them) immediately.
By Heather
Response from FabFitFun· Feb 10, 2023
Hi Heather! We're sorry for the inconvenience you have faced, this is not the experience that we'd want you to have here in Fabfifun. We have passed your feedback to the appropriate team so that they are aware of your concern. Please send us an email at [email protected] so we can chat further!
I never received a notification that my box was ready to customize. I did not renew my subscription after 3 years, but had one last spring box left. When I reached out to customer service, they told me they were sorry they didn't send the notification & they'd refund me $35.02! Wait- I paid VIP annual $199 divided by 4 should come out to $49.99 a box. Oh no, they told me they were $54.99 a box & there was a $20 member fee that gets taken off the last box! What the?! I never agreed to a member fee. This USED to be a good subscription service and the last year, it totally has gone downhill! From poor quality items, switch & bait advertising, out of stock items, overpriced add ons, and shipping mishaps- I'm done & would not recommend them! Nowadays, there are many more options to choose from for a very similar subscription service!! EDIT: Thanks for your canned response Fabfitfun, but NO a member of your team WAS NOT able to assist me! lol
By Kelley
Response from FabFitFun· Feb 8, 2023
Hi Kelley! We're sorry for the inconvenience you've experienced! We will continue to work on improving member experiences. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Great experience
By Persephone M.
Response from FabFitFun· Feb 3, 2023
We are happy you're loving FFF! Xo
Nimfa was my rep and she did an awesome job. She was courteous and had a smile in her voice. She helped me with everything and got me back on track. She gave the kind of Customerservice that we think we all deserve. Nowadays, it is hard to find customer service like this. Thank you thank you Nimfa for your courteous help.
By Charlene G.
Response from FabFitFun· Feb 2, 2023
Hi Charlene! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Kaye took care of me right away and let me keep the products I had ordered but did not receive in a timely manner. I was so excited because I had really wanted these items. Made my day!
By Veronica
Response from FabFitFun· Jan 29, 2023
Hi Veronica! We're super thrilled to hear that you've been fully taken care of by our Customer Care team! Thanks for review! Xo
my phone operator was easy to work with in solving my issue. Her humor helped relieve my stress, and she knew just the right person to reach out to in order to finish my issues. Thank you, Kexie.
By Judith P.
Response from FabFitFun· Jan 27, 2023
Hi Judith! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
