Winter box put on hold without my knowledge
I have an annual membership and bought a few add-ons for my winter box. I was charged for an item that I didn't want so FabFitFun refunded me prior to ever sending me the add-ons. I found out today-a MONTH later-that this transaction put my winter box on hold and it hasn't even been processed (I paid the annual membership plus the add-ons so EVERYTHING has been paid for) I was told today that I will most likely not receive the box until after Christmas, some of the items were for Christmas. I received my add-ons 2 weeks ago. I am going to switch to CauseBox.
By Katie L.
Response from FabFitFun· Dec 3, 2020
Hi Katie! We're sorry to hear about any inconvenience that you've experienced! We always strive to provide a satisfactory experience for our valued members and we are sorry we missed the mark for you! We can see that a member of our Customer Care team was able to assist you. If there's anything else that we can do to turn your experience around, please let us know!