FabFitFunReviews of fabfitfun.com

After multiple attempts at trying to fix my account... I give up. I love the products and service this idea offers a busy mom and business woman like myself. I have however completely lost faith in this company. In Nov 2020, I paid for Annual account in full with gift certificate. Then I was charged an additional 2x on my card on file. (2xAnnual =$400) Each time my account was canceled. Each time I had to chat with someone to fix. Although extremely nice and courtious, here I am again in battling for my Spring box (that was PIF) to arrive. I thought it was a kind gesture of rep "NiKi" to offer a $15 credit to account as a customer service but when it never showed, I was told by another rep that it would never credit my account because I didn't have a card on file. (Now even the $2 credit I had left over my gift certificate has been removed... now that's just humorous). Tonight I received an random email instructing me on how I could return a box! (My Spring Box hasn't even shipped yet) Now I'm completely confused. Disorganization of this company is shocking. Customer service is very nice, but it is apparently unable to solve any of the issues with my account. After my final box, I will no longer re order. **Update 3/27... still waiting for a Spring Box... All of my friends have received their boxes. Received a notice that my box "shipped " over a week ago but tracking shows tha only a lable has been created. I virtual chatted with NaNa and although she was kind... no one knows when it will actually ship. I DO NOT recommend FFF at this point.

Great company

I honestly have to say that fab fit has gone above and beyond to make me happy they solved my problem they listened. Thank you to Aly.

I got my first FabFitFun Box and was disappointed due to that somewhere before I received it, someone had opened the box and taken all but two of the products. Within one email FabFitFun was willing to replace it. Max was a wonderful customer service representative and I willing to try again.

I had a drop shipment pkg delivered damaged. It looked like something was dropped on the corner of it during the shipping process. I emailed FFF and shared the details including pictures and they resolved my issue quickly and are sending a replacement. They were courteous and professional.

I had an issue with the contents of my last fabfitfun box (purely my fault). I notified the company just for a recommendation of how to resolve my issue. Aly went above and beyond my expectations and not only helped me to understand where I went wrong, but she offered me more

I had a technical issue and instead of going back and forth, Travis assisted me with swift and efficient service. It took maybe 7 minutes of my time for him to help customize my Spring box. Provided me with delivery expectations and notifications without being asked. Great!

I wanted to cancel my subscription on the app and I was very happy to see a “cancel subscription” button and thought how pleased I was that it was so easy. It gave me a very positive feeling towards FabFitFun in that moment. 45 minutes later, however, when I had to commence a chat, that all changed. A pop up about skipping (which isn’t even available any more) kept popping up. When I said “no thanks” or clicked the X to close the box, it made you restart. The pop up was continual. The chat disconnected and it took me another 25 minutes to finally cancel. Not good.