Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
3,715 reviews
FabFitFunSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Delivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
3,715 approved reviews, newest moderated first
I’ve enjoyed the spectrum of choices that are tailored to my profile! Also the customer service is top tier.
By Jen
Response from FabFitFun· Jan 16, 2026
Hi Jen! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
None of the items that were advertised were available when I made my box. disappointed. I signed up for a year, so hopefully my next box will be better.
By Frances K.
Response from FabFitFun· Jan 20, 2026
Hi Frances! We're sorry you didn't get the item you were hoping for! Each season we secure as much inventory as brands allow and are only available while supplies last. We hope you'll grab your faves on your next seasonal box!
Annual box never arrived. Multiple deflect attempts from customer service. A replacement of my Elemis with a subpar product and still charged for it. Decreasing selections and repeats of old offerings. I did a few years and had fun with it initially, but I think I’m done.
By sara L.
Response from FabFitFun· Dec 22, 2025
Hi Sara! We’re saddened to hear about your experience. We'd love to look into this for you. Please send us an email at [email protected] so we can chat further!
Quality of boxes has been dropping. Three of the choices are now the same item, just different sizes. Customer service is non-existent. My December box was damaged during shipping and was turned around and returned to sender. I've reached out to customer service twice with absolutely no response. I will not be renewing my subscription when it runs out.
By tina P.
Response from FabFitFun· Dec 17, 2025
Hi Tina! Hi! We’re saddened to hear about your experience. We'd love to look into this for you. Please send us an email at [email protected] so we can chat further!
Excellent customer service. No questions asked. I mean you have to explain. But youare treated with kindness and respect. Louie for example, was the best for my situation, I was amazed by his well mannered positivity and utter kindness. Love Fabfitfun.
By Charrie M.
Response from FabFitFun· Dec 16, 2025
Hi Charrie! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
The boxes are not as full with items as they use to be. Not sure if I’m going to continue my subscription. Plus my recent fun box had an opened, possibly used, mascara stick!
By Erik E.
Response from FabFitFun· Dec 16, 2025
Hi Erik! Our FabFitFun Box will always come with 6 products, one from each customization category. Oftentimes, we offer bundles in a category, which can increase the number of items in your box. We're sad to hear one of your box items arrived open. Please reach out to us directly at [email protected] so we may take a closer look at this for you.
Right after I purchased I started to customize my box. It stopped after the 3rd choice and now it says customizing is closed
By Ness F.
Response from FabFitFun· Dec 16, 2025
Hi Ness! We're bummed to hear you missed out on customizing your seasonal box. Please reach out to us directly at [email protected] so we may take a closer look at this for you.
I decided to renew my membership to Fab Fit Fun and I didn’t add the code that I needed to get the extra box and some other things that they offered. I called customer service and Lance took care of all my issues and questions. He was helpful, knowledgeable, and friendly…just all-round amazing. It was a wonderful experience and I’m glad I’m decided to come back.
By Dawn M.
Response from FabFitFun· Dec 16, 2025
Hi Dawn! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
