f150leds.comReviews of f150leds.com

Creatively great products. Support is absolutely horrific with no actual way of talking to a real person. Chats only and limited e-mail. Most support appears to be AI generated with some possible offshore direct support. Their immediate solution is more of a "return it and we will refund your money".

Terrible customer service. Paid extra for expedited handling that didn’t do a darn thing to expedite the shipment. They responded to my inquiries using AI. When I received a real-person response it was full of excuses. They then printed a mailing label to show that the order was “shipped,” but it wasn’t as no tracking information beyond “Mailing Label Printed” showed up for days. If the product ever shows up I plan to return it.

Ranger raptor raptor lights. Don’t even fit properly and the 7/16 drill called for the big size of the connector just ruined my grill such a scam

F150LEDs operates with misleading product descriptions, deceptive marketing, and outright toxic customer support. I purchased reverse LED bulbs for my F-150, only to discover they are completely incompatible with factory-sealed LED taillight assemblies. The website fails to explicitly state this restriction, burying crucial compatibility details and hiding the true terms of their advertised "free returns" policy on a completely separate page. When confronted with their lack of website clarity, customer service was rude, unhelpful, and combative. Rather than resolving the issue, the support rep repeatedly made false claims about the wording on their site to cover their tracks, gaslighting me and placing the blame entirely on me for their poorly documented product page. If you live in Canada, do not buy from this company. They treat international customers like garbage. Between the misleading descriptions, sending a product that cannot be used on the vehicle specified, and a hidden return policy, it ends up costing you significant money out-of-pocket for absolutely nothing.

This is the 3rd thing I have bought from them. 1st one arrived broken, the return process was automated and painful. The second was fine. The 3rd is backup lights. Two-week delivery. Then no notification. They have automated customer service Horrible. Seriously bad on a whole new level. One person said India has better customer service, I agree. 2 months waiting for answer, all I get is automated responses

The worst customer service I've ever dealt with their as bad as dealing with people in India. Don't waste your money with this company.

Terrible customer service, they have to talk with AI which is a waste of time and get you nowhere. Finally after talking with an actual representative they saw where it was lost and I think they tried to ship the item again and still no product. So I asked for a refund and they can not refund something they already have shipped. Frustrated with the situation I told them not to worry about it because it wasn’t but $72 so I’ll just chalk it up as a loss and they were ok with that. Terrible you can’t get a refund for a product you never received.

Here is my experience with F150LEDs, shared factually and in good faith. I purchased the 2024–2026 F150 LED RGB Cup Holder Coaster Light Kit from F150LEDs, and unfortunately the unit I received presented a serious safety issue. When I plugged it in for the first time, it produced a burning smell and visible smoke. Upon inspection, I noticed that the internal wiring had actually melted. There were no instructions included in the box, and I immediately disconnected the device to avoid any risk of fire. Had I not caught it in time, the situation could have been far more dangerous. I contacted F150LEDs customer service right away and provided all the details. Despite the nature of the incident, I repeatedly received the same generic response, with no indication that the safety concerns were being taken seriously or escalated internally. F150LEDs eventually refunded the defective item, but not the full order, describing this as a gesture of goodwill. I want to be clear that I never asked for anything beyond a full refund, and I made every effort to resolve the matter calmly and directly with them. What concerns me most is the lack of acknowledgment regarding the potential safety risk. A device with melted wiring is not a minor defect, and I believe incidents of this nature should be reviewed carefully for customer safety and for the company’s own quality control. As the situation remains unresolved and the safety issue has not been addressed, I am now evaluating my options and considering seeking legal advice to better understand the next steps available to me. I hope this review encourages F150LEDs to take such situations more seriously and to provide clearer support when safety issues are involved.