EZ TextingReviews of eztexting.com

Response from EZ Texting· May 14, 2026

Thank you for your review! We’re so glad to hear that you’re enjoying the simplicity of EZ Texting. That’s exactly what we aim to deliver. We also appreciate your feedback around costs when sending higher volumes of messages. Being intentional with your messaging is a great approach, and if it’s helpful, our team would be happy to explore plan options or strategies that better align with your usage and help you get the most value. Thanks again for sharing your experience!

Response from EZ Texting· Apr 22, 2026

Hi Jonathan, Thank you for your honest feedback. We appreciate you sharing your experience. We’re glad to hear that EZ Texting is helping you successfully reach your audience, but we understand your concerns around pricing and the mobile app experience. You may find it helpful to access your account through your mobile device’s web browser, which provides full functionality. If you’re open to it, our team would be happy to connect and explore plan options or ways to better align with your usage, as well as share tips for getting the most out of the platform. Thanks again for taking the time to share your review.

Response from EZ Texting· Apr 8, 2026

Hi Barbra, Thank you for your feedback. We really appreciate you taking the time to share this. We understand how managing a large number of workflows or keywords individually can feel tedious, and your input highlights an important opportunity for improvement. In the meantime, we recommend reaching out to your account manager. They may be able to suggest potential workarounds or more efficient ways to accomplish what you're looking to do. Thanks again for your insights!

Response from EZ Texting· Mar 23, 2026

Thank you for taking the time to share your experience. We understand this can feel confusing. To help clarify, messages are billed based on total character length, not specifically for using personalization fields. When fields like first name or address are inserted, they populate with actual contact data, which can increase the overall message length. In some cases, this can push a message into multiple segments (for example, from 1 to 2 messages), which results in additional credits being used. Longer messages, combined with personalization or added content (like opt-out language), can make this happen more quickly than expected. We’d be happy to take a closer look at your campaigns and help you optimize message length and usage so you can get the most out of your credits. Please feel free to reach out to our Support team. We’re here to help. Thank you again for sharing your feedback!

Response from EZ Texting· Feb 24, 2026

Hi Mark, Thank you for your honest feedback. We're glad to hear the service has worked well for you, but are sorry to hear that pricing changes have been frustrating. We've continued investing in reliable deliverability and product enhancements that can make a meaningful difference compared to alternatives. That said, we completely understand the importance of aligning with your budget and business needs. We’d welcome the opportunity to review your account and current plan to see if there’s an option that better aligns with your usage and budget. Our team is happy to take a closer look and explore alternatives with you. Thank you again for your feedback. We truly appreciate your business.

Response from EZ Texting· Dec 17, 2025

Thank you for sharing your feedback. We understand how frustrating it can be when messages don’t send as expected. We recently released updates to our multilingual texting capabilities, which expanded support for additional character sets and special characters. That said, we’d like to take a closer look at what you’re experiencing to make sure everything is working correctly for your messages and recipients. Please reach out to us at [email protected], and our team will be happy to review the issue and work with you toward a resolution. We appreciate you bringing this to our attention and look forward to helping.

Response from EZ Texting· Dec 9, 2025

Hi Frank, Thank you for sharing your feedback. We understand how frustrating it can be to have a campaign interrupted, and we’re glad to see that you’ve since been in touch with our Support team and that the issue has been resolved. Message blocks like the one you experienced are triggered as a protective measure. Carriers and federal regulations require us to review certain keywords or content to ensure the safety of all customers and their contacts. These reviews help prevent misuse and maintain deliverability for everyone on the platform. We appreciate your patience during the process, and if you ever need additional assistance, our team is here to help.

Response from EZ Texting· Dec 4, 2025

Hi Debbie, Thank you for sharing your feedback! We appreciate you letting us know where things have been challenging. For removing bounced contacts, here are quick steps you can follow: 1. Go to your Bounce Details page from a sent campaign and select “Hard Bounce” from the drop-down menu. 2. Click “Opt Out These Contacts” on the right to remove them. You can also search “remove bounced contacts” in our Help Center for more details. Regarding billing and the occasional website issues you mentioned, our team is happy to help review your account, clarify monthly charges, and make sure you’re on the plan that best fits your needs and budget. We’re also here to assist with managing bounced contacts if you’d like us to take a look. Thanks again for your feedback!