EZ TextingReviews of eztexting.com

Response from EZ Texting· Aug 26, 2025

Hello Saad, Thank you for sharing your feedback. We’re sorry to hear about your experience. If you’re up to it, we’d love to learn more about your experience and understand how we can better meet your needs. It looks like our team provided pricing details and followed up with an email. We’d be happy to continue that conversation and assist with setting up your account. Please don’t hesitate to reach out to [email protected]. We’re here to help.

Response from EZ Texting· Aug 4, 2025

Hi Julie, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. We understand the frustration around the timing of your refund request. While the request was ultimately declined in accordance with our Terms of Service, the review process was in place to ensure it received the appropriate attention and consideration. Thank you again for sharing your experience.

Response from EZ Texting· Aug 1, 2025

Hi Ashley, We’re truly sorry to hear about your experience and the frustration it caused for both you and your client. This is never the experience we want our customers to have, and we sincerely apologize for the challenges you faced. For certain use cases, different vetting may be required to meet compliance regulations. Completing this process is essential to ensure messages are delivered safely and in accordance with industry rules. We’d like the opportunity to review your situation further to see how we can make things right. Please reach out to our support team directly so we can better understand what happened and work toward a resolution. Thank you again for sharing your feedback.

Response from EZ Texting· Jul 24, 2025

Hello Chad, Thank you for your review. We apologize that your experience did not meet expectations. The number of credits used per message is based on wireless carrier standards. For example, longer messages, special characters like emojis, and multimedia (MMS) content may require additional credits due to encoding and message segmentation rules set by carriers. We always want our customers to feel they’re getting clear value and transparency. If you'd like to reach out, we’d be happy to walk through the details to help clarify anything that seemed unclear. Thank you again for the feedback.

Response from EZ Texting· Jun 26, 2025

Hi Mary, Thank you for taking the time to share your feedback. We're truly sorry to hear about the experience you've had. We understand how frustrating service issues can be, and we take your concerns seriously. We see that you're currently working with our support team, and we’re committed to helping address the challenges you've encountered. Our goal is to ensure your concerns are fully resolved and that you have a clearer, more reliable experience moving forward. We appreciate your patience and the opportunity to make things right.

Response from EZ Texting· May 16, 2025

Thank you for taking the time to share your feedback. While we do offer customer support through live chat, email, and web meeting, we are sorry to hear that your experience didn’t meet expectations. If you’re up to it, please reach out to [email protected] so that we can connect and thoroughly address your concerns. We truly value your input and hope to have the chance to improve your experience.

Response from EZ Texting· May 8, 2025

Thank you for sharing your experience. We’re genuinely sorry to hear that the registration process with EZ Texting did not go as expected. We understand how frustrating that can be. To help clarify, carrier registration is a requirement imposed by all major mobile carriers and is a necessary step to ensure message delivery and compliance with industry regulations. In some instances, rejections can happen due to a mismatch in the information provided. To help resolve this, our team reached out to request a copy of your documentation, as it appeared there was a mismatch. However, we did not receive the information needed to move forward. Your account has since been canceled as requested. After a full review, and in line with our refund policy, we’re unable to issue a refund. We want to assure you that our goal is always to help businesses succeed, and if you decide to revisit this in the future, we would be happy to guide you through the registration process. Thank you again for your feedback. We value the opportunity to improve and better support small business owners like yourself.

Response from EZ Texting· Apr 29, 2025

Hello Dr. J, Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share. You can access the Help Center in your account by clicking the help icon in the upper right corner and selecting “Help Docs’ from the menu. Here you will find a variety of how-to resources and FAQs to guide you. You can reach support 7 days a week by using the live chat feature, submitting a ticket at eztexting.com/help, or sending an email to [email protected]. We typically respond to and resolve issues within a day, however, some issues may require further investigation to ensure we’re providing the best possible solution. Please don’t hesitate to reach out. We’d love the chance to better understand your experience and see how we can improve it. Thanks again for your feedback.