Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
35 reviews
ezTaxReturnSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For the past 20 years ezTaxReturn has made doing taxes fast, easy and stress-free for millions of American taxpayers. When you do your taxes with us, you don't have the burden or stress of answering complicated questions.First-time filers have nothing to fear because we guide you every step of the way, so you get every available credit and deduction. And if you miss something, we prompt you with reminders to help you get the biggest possible refund.You'll find ezExplanations throughout our program to make tax terms easy to understand. And since ezTaxReturn handles all the forms and math, most taxpayers can prepare their federal and state returns in about 30 minutes.
ezTaxReturn (eztaxreturn.com) has 35 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
35 approved reviews, newest moderated first
The program is not calculating my tax correctly. I calculated the tax manually, and used three online tax calculators. My calculation is close to the online calculators (they don"t ask about age so they don't have the correct standard deduction). ezTaxReturn has a tax about 1.36 higher than it should be. No one seems to care at ezTaxReturn.
By Dr. B.
Warning DO NOT USE EZTAXRETURN Yes - it may be free, but that is the only good thing about it. I just tried their software because the 'free' service I used last year now wants to charge me $50 for the same tax return forms as the previous year. Here is what happened: -entered all our personal info, income, expenses etc. without any issues -Their 'Federal Bottom Line' page indicated a tax due over $1200 more than what it should have been! - clicked on the 'why' beside that incorrect number and it brought up the Qualified Dividends and Capital Gains worksheet which shows your total tax due on line 25. The number there was correct, but the software puts in a number that was over $1200 more than the number from the worksheet. This was flat out wrong and I used 2 other services to confirm that it was wrong. So, you get to file for free, but this inferior software will cost you hundreds if not thousand in tax due. In my case over $1100 Also, their software compute the overage we had through the Healthcare marketplace -guessing this would be a HUGE red flag to set you up for a potential audit.
By Keith W.
I will Never use this company again. I filed my taxes forgot to include a W2 but, I’d just wait until I receive my refund and then go back and Amend my taxes. Wrong! There’s no amend link on my homepage. I logged out and hit the link to amend for $9.95. All it did was have me sign back in and still no link to Amend! This is by far the worse tax service I’ve ever used!!! Update: I just received an email stating, I can now amend my taxes for a $20 fee! I’ve Never paid to amend my taxes! This is ridiculous!
By Sonya F.
Terrible customer service. I asked a question while filing out my return. It took 7 hours for a return message that said we cannot help. While waiting for their response I totally completed and filled my return with TurboTax. It figures that the IRS would promote this company. They are both incompetent losers
By mark H.
Based on feedback, mostly negative I will not be using this service! It's also a red flag anything a company does not have the means for you to contact them directly especially for tax questions. I'd rather pay a professional to file my taxes than be caught in Charolette's Web.
By Melissa
Eztaxreturn mislead me into thinking my federal taxes would be free of charge, off of the irs.gov page they are listed as such a service. When I filed with them I was unaware that also doing my state taxes would make me have to pay my federal taxes as well, let me be very clear, they DID NOT specify that doing state taxes would opt me out of my free services for low income individuals and in fact the break down at the end of the transaction stated that the federal was zero'd out. I am now negative in my bank account and have no way of coming up with the money to climb back out and will have to pay tremendous late fees now.
By August N.
These guys flagged my tax prep as a fraud causing me to file my taxes after the April 18th deadline. Despite me having the 2FA feature to log in I had to send them a copy of my drivers license. I am afraid these people will take all the info they need to make a false identity of all of my information. This is the last time I would use this “Quack” tax free file service. I protect my identity like a wold animal.
By Angel Corujo J.
EZ kept sending my e-mails that time was running out. I'd used them before. So, I decided to do the free filing. My situation is not very complicated (I make about $17K and about $15K form SocSec, plus a few hundred in interest; one of my employers is out-of-country and one sent a 1099NEC tax statement), but the "half hour" turned into 1.5 hours, and the "free"wound up costing almost $50! Maybe this was because I had them do the state tax as well. If so, this was not clearly indicated that this is where this fee came from. I only found out about the fee at the end of my 1.5 hrs on the last filing day, so I pretty much had to accept it. Some of the terminology was unclear, so I had to guess categories -- and sometimes go back when later material indicated that I had entered data in the wrong category. The company has an online help service that responds within 24 hours (I got an answer after 6-12 hours), but the answer did not directly address my simple question (which was asking what "previous year"or "last year" meant. The software had some minor glitches (in correcting, I was unable to change one item in a category, so I had to erase everything in that category and re-enter everything but the one item that was wrong because I had given the wrong answer because of the ambiguous wording). The software does do a lot of checking, i.e., it asks you to look at what is being submitted to give you the chance to check your work. The software also does a lot of clclulating a lot of äutomatic"stuff that would be tedious to do by hand.
By Kim D.
