Good support
I have had a lot of trouble getting this product to work for me. That saying, the support was good, never making me feel dumb or stupid.
By RLTBW
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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1,153 reviews
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Home | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 701 reviews with 5 stars · Clear filters
I have had a lot of trouble getting this product to work for me. That saying, the support was good, never making me feel dumb or stupid.
By RLTBW
The frames came as stated, I was able to get the reading so that I could complete another order. Site is easy to work. 👍
By Wanda M.
I was somewhat skeptical at first when I saw the Eyeque product advertised on the internet. With covid-19 I was hesitant to make an eye appointment even though my existing prescription was two years old and not working well for me anymore. I used the tool and obtained my eyeglass numbers which I used to order glasses online after I checked out the numbers via a quick try on pair of specs from EyeQue. I'm very happy with the results I got and I saved a bunch of money. I would definitely recommend this for anyone who does not have the ability to get to an eye doctor or have insurance that covers an eye exam.
By Jeff in M.
Great customer service.
By Tanya V.
I misplace the band to attach the device and they sent one out free of charge!
By James N.
Works well as described. Can be a little tedious when testing, but I want accurate results, so it's easily tolerated.
By David S.
Response from EyeQue· Feb 26, 2021
Hello David, Thank you for your review! You are correct, though the test can be tedious, patience is needed to obtain reliable results. The 9 measurements per eye are needed to check for astigmatism. Also, consistency is key!
Awesome support! Was able to fix my issues.
By Eddie G.
We received the product quickly, but my husband's health quickly declined so that we never used it. I was able to return it for a full refund. Customer service was excellent.
By B. M.