Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
Easy to pick glasses and easy to return. Nice glasses! And I can see beautifully!
By Bertha B.
Response from Eyemart Express· Dec 3, 2025
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
Clear descriptions of products and services. Easy check out
By David D.
Response from Eyemart Express· Dec 3, 2025
Perfect! We’re looking forward to seeing you again soon! 👓
People skills training needed at Hattiesburg MS location. Ordered glasses online and was sent an email stating they may not fit my face. I went to the store as suggested in the email and was meet by a very rude person at the counter. Stated she didn’t have any affiliation with the online ordering. I showed her where it stated in the email for me to seek assistance from my closest store. She got her supervisor which was very nice. She wasn’t able to help me either except she suggested I pick out a frame in store. I only wanted these as a backup for my everyday glasses. As the online deal was terrific. I would recommend the lady at the counter to go to some people skills training. I went on Dec 2nd at 9 am.
By Chris G.
Response from Eyemart Express· Dec 3, 2025
We want every customer to have a great experience in our store. Thank you for letting us know we’ve still got work to do! Please reach out to our customer care line at 1-888-372-2763 so that we can make this right.
Customer service is the best again. Ordered new set of glasses for husband and they are already on their way.. Had to call customer services for help with the site and cyber Monday deals. Customer service was able to help me quickly as well as answered questions on the spot. Another order with Eyemart Express cannot give a higher or more positive review.
By Frustrated P.
Response from Eyemart Express· Dec 3, 2025
Thank you so much for taking the time to rate and review your online experience. We’re overjoyed to hear you were satisfied with our customer service! We look forward to seeing you again!
The next day advertisement is why I chose to go with this company. I have yet to receive shipment status and it has been over 3-5 business days… false advertising.
By Katelin C.
Response from Eyemart Express· Dec 3, 2025
Yikes! We're sorry your glasses haven't arrived yet! We use USPS as our shipping partner, and sometimes there is a delay with tracking updates within their system. To get an update about your order status, call our customer care line today at 1-888-372-2763.
I found the glasses I wanted at another vision center. Came home, searched and found Eyemart Express with the same glasses at a very cheaper price so I decided to place my order. This was my 1st experience ordering glasses online and entering my prescription. Eyemart made the process so so easy. The very next day after ordering, I received email that my order had shipped. Super excited to receive them. I would definitely recommend!
By Jessica P.
Response from Eyemart Express· Dec 3, 2025
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
Great selection of frames & very helpful employees. I got a good deal on frames & lenses.
By Lori A.
Response from Eyemart Express· Dec 3, 2025
So happy to hear about your experience. Thank you for sharing this review!
Every time I do business with Eyemart Express they never disappoint. What a great company to get your glasses from. I'll continue to be a loyal customer.
By Mac T.
Response from Eyemart Express· Dec 3, 2025
You made our day! We really appreciate you sharing your thoughts, and we hope to see you again soon.
