Order accuracy through shop is…
Order accuracy through shop is terrible. If my order isn’t ready or shipping Shop shouldn’t tell me the shipping expectation. And when it does ship I should get a tracking number to track from the source, not Shop. I probably won’t be using you all to buy glasses again.
By customer
Response from Eyemart Express· Feb 24, 2026
Over the President’s Day holiday, we experienced a higher-than-expected surge in orders. While that’s a great problem to have, it does mean some orders are taking a little longer than usual to complete. We want every customer to have a great experience. Please reach out to our customer care line at 1-888-372-2763 so that we can make this right.