customer service wasnt good and 2 week…
customer service wasnt good and 2 week delivery time unacceptable
By Justin
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,704 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
World’s Best Eyewear Store Tired of paying your eye doctor for overpriced glasses? Tired of pushy salesmen and limited selection? Eyeglasses.com has the world’s largest eyewear catalog. We only sell high quality frames from 300 top designers, and best quality lenses like Varilux. And we do it at 50% discounts from your local optical sources.We offer a “Perfect Lenses Guarantee”, 30 day returns without restock fees, free shipping, and great service. We even have a Replacement Lenses Service, so you can save your frames by mailing them to us for new lenses In business online for over 20 years, we are the leading source for online glasses. Don’t settle for less, and don’t buy cheap glasses online!Eyeglasses.com HomepageShop Men’s GlassesShop Women’s GlassesShop Prescription LensesEyeglasses.com began after our founder's life changing event, being blinded in one eye during a street mugging. For over 20 years, our mission is to support your story and your vision, because you have a tremendous impact on the people around you. When you buy glasses from us, we supply a pair to a person in need through our "Buy One Give One" campaign. We have also funded over 900 eye surgeries to cure blind people. Each person we touch with Our Give Back program impacts hundreds of others. Join our revolution, be our revolution, by being your vision.
Eyeglasses.com (eyeglasses.com) has 3,704 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
3,704 approved reviews, newest moderated first
customer service wasnt good and 2 week delivery time unacceptable
By Justin
I will never order from this company again. I ordered 3 pairs (3/15) of the same glasses and only 2 were received on 3/21. The cases were filled with dust bunnies - ick. There was a note on the invoice, "SPLIT SHIP NEXT DAY". So, I assumed the 3rd pair would arrive in the next day or two. Nope. *I sent an email on 3/21 to follow-up on the 3rd pair... no answer. *I called on 3/27 to inquire about the 3rd pair and was advised that it's on backorder and will not ship until the end of MAY. "SPLIT SHIP NEXT DAY" = 2 MONTHS UNTIL NEXT SHIPMENT. Thank you, eyeglasses.com for the excellent communication.
By Kristi Dunnuck T.
Easy to navigate website. Easy to order. Reasonable prices. Fast delivery.
By meg
Fast and affordable
By randy
Response from Eyeglasses.com· Mar 27, 2018
Fantastic! Thank you for your feedback!!
Fantastic service Superquick on refunds or returns and superquick on service in general fantastic company fantastic selection
By DR.JAK
Good luck receiving any response to a question or status of an order that's been in "Process" for over a month. The "Chat with us" popup is just for show.
By Waiting on my LAST (ever) O.
gorgeous high quality eyewear for a fair price. Very good customer service. Fast friendly accurate. I will see these guys next year, I am highly satisfied
By 4 eyes, all P.
Love my glasses! Came fast and fit perfectly!
By Curt