Extra Mile VanlinesReviews of extramilevanlines.com

I got alot of quoes and I didn't know what to do. Bit extra van lines gave me a good quote. I did have extra on pickup but they gave me a fair rate. the crew was amazing . at delivery i was shocked that asked me where everything would go and even the boxes. We labeled them for what room can they boot those boxes in those rooms. They made a stressful situation alot less. thank you.

This company sold me an estimate that was far from what they really charge us at the end. When you call to extra miles van lines a seller makes an estimate with you of the moving household goods. He confirmed you that if you don’t add anything else you will be charge the same amount of what your estimates said. They sale themselves as a veteran own company that does not use day labor workers but veterans to do your move. They guarantee a pick up date and you have to pay a non refundable deposit that after 48 hours of signing you can’t cancel. Then the pick up date arrives and no one show up. You call the seller and no answer. Later he text saying that the driver is on his way. Next day you call extra miles van lines and no one reply but the seller text you “I can’t help you now, you need to talk with my carrier and BTW I don’t have access to your file anymore”. 2 days later 1 driver show up with a truck saying he will inventory everything in the home and then we will sign a contract. “A contract”? I already signed a contract. But no, that was just an estimate with Extra Miles Van lines and the driver is from another company and they don’t know anything about the estimate you signed with Extra miles van Lines that they have their own. BOTTOM LINE UP FRONT: THIS COMPANY DOESN’T GUARANTEE PICK UP DATE, THEY ARE NOT THE ONES DOING THE MOVE AND THEY CAN’T CONTROL THE ACTIONS OR PRICES OF THE SUBCONTRACTED COMPANY THEY HIRED. AFTER YOU SIGNED THE ESTIMATE AND PAY THE DEPOSIT THEY WILL NOT RETURN CALLS OR DO ANYTHING FOR YOU. NO VETERAN WENT TO MY HOME AND IN MY OPINION NO ONE IN THAT COMPANY IS. Yes, I did contact the CEO and yes he replied with an email and 1 call without any solutions and at the end he also communicated by text with excuses. Very bad experience. Horrible!

Worst Company Ever. Beware of this company. This Company gave us an estimate for moving two home and at the time of pickup to our house hold goods they had subcontracted Coast To Coast Company where they charged us over the estimated amount for only one home. Separate from the estimate the carrier never arrived on the date we had scheduled due to a broke down truck and the communication was horrible. Extra Mile Vanlines rescheduled the next day from 9am - 1 pm and the carrier arrived at 6 pm with no crew to load the truck. The Customer service from Extra Mile Van lines is horrible the manger yelled at my wife and called me a liar. Horrible experience. We cancelled the second home pickup due to the estimate not being even close to what the price was. This company put us in a position where we had to literally take what we were offered or leave all our house hold goods unassembled and lose our deposit $1500 and leave the household goods in our home 2 days from the next tenant to move in so we had no choice but to get everything loaded to the truck which they finished at 12 midnight. Horrible experiace. They supposedly gave us a $1000 discount and additional $200 and the price was still over the estimate for two homes initially estimated and now paying over the estimate for only one home.

This was probably the easiest I’ve moved in a long time it helped my parents out immensely as their older and moving heavy boxes and furniture is impossible for them. We would do this again if we needed to .

Just booked my interstate move with Chris, he was informative and gave me the best price with the best overall service. Derek at customer service has been in good communication with my family and I in regards to updates on pickup information and also was in good contact with us for our delivery info. The items showed up on time and the price was great and affortable. I would highly recommend using this company for furture moves. Thanks Extra Mile

I could not be more happy with Extra Mile Van Lines. From my sales representative Chris, to the driver Xavier, to the customer service answering my calls and attending to my needs after pickup. My total estimate was $4500, on the day of the move I still had not finished packing everything, the driver was prepared with extra packing supplies and packed everything that was left for me. Estimated cost-$4500 Actual amount paid-$4650

Just spoke with Manuel to book my move, he was not only personable but addressed all my concerns with grace and professionalism. Outstanding customer service and I'm feeling far more confident in this move now because of him. Thank you Manuel!

Very professional and curious. Handled all items with care. Would definitely recommend them in the future.