Extra Mile MovingReviews of extramilemovingmi.com

A 38-Mile Move Became a Lawsuit After I Paid the Maximum Quote I strongly recommend that prospective customers understand my experience before hiring Extra Mile Moving. My written estimate for this move was $3,115–$4,075. I paid $4,075—the maximum estimated amount. Extra Mile ultimately billed the move at $8,655.50 and is now suing me for another $4,580.50, plus attorney fees, costs and interest. This was a roughly 38-mile residential move. Extra Mile had an opportunity to walk through the property before the move and see what was being moved. I also advised them that I had a large number of boxes. When the first truck arrived, I immediately expressed concern that it was too small. The move ultimately required additional truck capacity, additional time and associated charges that I dispute. A substantial portion of my possessions was unloaded into my garage. What I was initially told would be temporary storage became a garage packed with household property, leaving much of it inaccessible to me. I live alone. As I have gradually been able to unpack and access those belongings, I have continued to discover damaged and missing property. More than $1,500 worth of readily identifiable belongings was left behind at the Brighton property. Containers holding clothing and other belongings were damaged or opened, leaving approximately $1,000 worth of clothing, handbags and shoes on the garage floor. I have also discovered additional damaged property and substantial missing property, including numerous family portraits, many of them originals and irreplaceable. I have photographs documenting the condition of the garage and belongings, as well as photographs showing many of the now-missing family portraits in my former home. Because litigation is pending, I am deliberately limiting this review to facts I can document and my own experience and opinions. Extra Mile disputes my position, and the court has not yet determined the merits of either side's claims. What I believe prospective customers should know is this: I paid the maximum amount of the original estimate. I disputed thousands of dollars in additional charges. I am documenting damaged, missing and left-behind property. And instead of this ending as a customer-service dispute, I was sued for another $4,580.50 plus attorney fees, costs and interest. 3 cross country moves were never this painful.

My experience with Extra Mile Moving / Moving Forward has been one of the most stressful consumer experiences I’ve ever had. This was a move of approximately 38 miles from Brighton to Okemos. Before loading even began, I expressed concern that the truck appeared too small for the contents of my home. After a walkthrough, I was assured it was the correct size. The move ultimately expanded to additional trucks, additional labor, additional days, storage, and charges that far exceeded the estimate I had been given. What followed was even more difficult. Large portions of my belongings were not placed into the appropriate rooms of the house. Instead, my garage was packed floor-to-ceiling so densely with boxes and furniture that I could not physically access many of my essential belongings, including clothing, toiletries, medications, office supplies, kitchen items, and even some perishable goods. I have photographs documenting these conditions. Living alone and with physical limitations, I was forced to hire additional help simply to move boxes and furniture so I could regain access to my belongings. As I gradually unpacked over the following weeks, I continued discovering additional damaged property, misplaced items, missing items, and repair needs that could not reasonably have been identified on moving day. The financial impact has extended well beyond the moving bill itself. I have incurred additional expenses for labor, furniture relocation, repairs, and correcting problems left behind after the move. The time spent recovering from this move has also delayed my ability to return to work and restore my home to a functional condition. Despite having already paid thousands of dollars for the move, I have continued to receive collection demands and threats of litigation over the remaining disputed balance while I am still documenting property damage, missing items, repair costs, and other losses. Rather than working toward a practical resolution, the dispute has continued to escalate. This matter remains disputed, and I am documenting my damages and evaluating my legal claims. My advice to anyone considering this company: * Read every contract carefully. * Clarify in writing how additional trucks, labor, storage, and extra days will be billed. * Photograph everything before, during, and after the move. * Keep copies of every email, text, invoice, and estimate. * Continue documenting damages as you unpack because not everything is discoverable on moving day. This review reflects my personal experience.