Extra CardReviews of extra.app

I started the application process but couldn't get past identity verification because the link kept failing. They sent me several links, but none of them worked. I assumed that since they couldn't verify my identity, they wouldn't set up the account. Today I got an email stating I will be charged $20. I contacted chat, and they advised that I have to wait for the charge to go through to close the account, and they will refund the fee. I can't access my account because they haven't verified me, so how can they charge my account???? Sounds like fraud to me.

beware of this debit card if you use it, you have to pay it back right away. If you can't pay it back, they will ruin you. They will make your credit score drop as much as 70 points.

Ich bin extrem enttäuscht von der Extra Kreditkarte. Meine Karte wurde mehrfach von Hackern missbraucht – trotz eingereichter Strafanzeige und Weiterleitung an die Bank passiert einfach nichts! Der Kundenservice ist absolut unprofessionell: Chats werden ohne Lösung beendet, man wird nach dem Motto „schreib eine E-Mail und lass mich in Ruhe“ abgespeist. Für eine Bank erwarte ich Seriosität, Sicherheit und echte Hilfe – leider Fehlanzeige! Seit mindestens einem halben Jahr habe ich keinen Zugriff mehr ! Finger weg von denen I am extremely disappointed with the Extra Credit Card. My card was hacked multiple times, and even after filing a police report and forwarding it to the bank, absolutely nothing happened! Customer service is completely unprofessional: chats are simply ended without any solution, and the only response is basically “send an email and leave me alone.” For a bank, I expect seriousness, security, and real support — unfortunately, none of that is provided here.

They are unwilling to assist with the most basic issues and once you close your account you can never open another down the line which they fail to mention.

I've been messaging and emailing them for 2 days to cancel membership - no one is helping They will be increasing membership from $8 to $20 What kind of a robbery is this?

I feel scammed, this company stopped working with the card "due to supposed improvements" and they ask me to validate my ID and address data again in order to reissue a new card, where they send me a link to do so via email that does not work. It has been 4 weeks since the problem existed and they do not provide solutions, they only say that you have to wait, this seems intentional.

disconnects from my bank the app does not work to reconnect, at allm concierge rude, endless questions no one fixes problem....Awful company....

I had a dispute regarding an accidental purchase I made on an app. I could not find the receipt from the App Store in my email which was needed to get a refund from the app itself. I used my Extra card to accidentally make the purchase it’s what’s connected to my Apple Pay. Fast-forward the conversation goes. I let them know at Extra that I made an accidental purchase. Fast-forward a few more days and my phone bill and all of these other purchases are being declined by Extra. I delve into it a bit and discover that the extra representative that I was speaking to took it upon herself to freeze my card without even telling me. I was not asked if I wanted to freeze my card I was not informed that my card was being frozen. They just did it and transactions were declined. I have auto pay set up for my phone and I get a discount for it, which I will not receive because of this employee overstepping. This isn’t the first time something like this has happened. Previously, I had an employee from Extra completely canceled the card that I had marking it lost or stolen. I don’t even remember what the issue was, but it was nothing at all that would’ve prompted such a response. I was also not informed that the card was canceled and when that happened, I received multiple late fees for accounts that were supposed to go out through Extra. This company has cost me money for no reason. Their employees do not seem to think it’s important to let you know that you cannot use or access a card that you have with them. Racking up fines and late fee fees because of their ignorance and negligence. I am beyond sick of this company. I’ve written them multiple times today and I cannot get a response. I’ve tried calling them. You cannot get through to a person they only allow you to leave voicemails in which they claim that they will call you back within 24 hours. So it doesn’t matter if you have an urgent situation at hand, they will not get back to you promptly. Card place as a joke I’m about to cancel with them. The only reason I even kept the card was because of the gift cards and they no longer have those so it’s basically useless. It’s done nothing to help my credit whatsoever. It’s just a waste of money.