Extend-A-ReachReviews of extend-a-reach.com

I was very happy with the follow up to deliver my order. My original order was not delivered by UPS and Extend-A-Reach sent a replacement order through USPS. I received the replacement order and am very happy with the quality of the product I purchased. I will be purchasing additional products through Extend-A-Reach in the future

Exceptional people,very great at customer service and care a pleasure to deal with.

I purchased a cobweb duster for an extension pole that was left by the previous homeowners. I received the duster promptly and it works great to get those hard to reach areas around the Lakehouse. Kate was very responsive when I had a question and came up with a great solution to my problem! It is hard these days to find a business that stands behind their products and treats their customers with such dedication. I will recommend Extend-A-Reach and will go to them first for all of my cleaning tool needs from now on.

I have the 30 foot pole, managed to warp the upper three section. Contacted company, Kate got right back to me, and a complete replacement arrived three days later, no questions asked. It is a pleasure to deal with a company that backs up their warranties completely and quickly.

I purchased an Extend-a-Reach pole about 6 months ago. I had an issue when one of the sections came apart. I sent an email to them and without hesitation they sent me a new one. Great customer service.

I purchased the Extend -A-Reach Pole. I got the tree saw attachment. It worked great as I was for the first time able to reach the 30' branches! I can also use it for all kinds of things around my yard, ( wasp nest and outside window cleaning etc..). They are very awesome to deal with and provided me with a rapid response with an issue I was having. I have recommended them to my friends and family.

I am a fan of this company. Their products are of high quality and you cannot beat their customer service. Customer for life

I have purchased many telescoping tools and accessories from Extend-A-Reach over the years and have always been satisfied with their quality. Most recently, I purchased an Extend-A-Reach telescoping pruning saw through Amazon in November 2025. While the saw is solid and works well, the plastic handle attached to the pole unfortunately broke after a few uses. The customer service I received in response was exceptional: - Prompt Resolution: After I contacted support to request a replacement for the broken part, Kate was incredibly prompt in finding a resolution and communicating. - Above and Beyond: She honored the warranty to make up for a missing email communication and even overnighted me a brand-new replacement pruning saw. - Valued Experience: Throughout the entire process, I felt treated as a valued customer and received full value for my purchase. It is rare to find a business that takes such pride in its work and stands behind its products with such dedication. Their customer service and business values truly set them apart. Thank you, and keep up the great work, Extend-A-Reach! 😊