Express ScriptsReviews of expressscripts.com

At the last minute they changed my "coverage" for a medication that I have to receive in a clinic 2x/week which can only be filled at a specialty clinic. My coverage supposedly changed so that it could only be filled at a particular pharmacy - so in having to switch pharmacies I missed a week of my treatments, which led me to be quite sick. It turns out, the specialty pharmacy that they had me switch to is a PHARMACY OWNED BY THEM. That is the ONLY reason they forced me to switch. So I could put money in their pocket - or more accurately, so they wouldn't have to put money in someone else's pocket. Disgusting.

Reject script from doctor to save themselves money - patient need not a consideration; if you ask to talk to a pharmacist, you get a barely trained customer service rep. These [expletives deleted] are brain-dead. This company (if that's what you can call it) should have been out of business long ago!

Do not order from this company! Express scripts puts profits over customers health. I tried to get my heart meds filled by Express scripts since February and finally I cancelled the order to go to the company I used to use, and suprise suprise the med arrived the next day after I cancelled it. Insurance won't cover the rx from my old company and Express scripts won't reverse the charges. This is a scam company, your life is littealy in danger using them.They do not care about people at all!!! Please avoid them at all costs. I would give them a zero if I could.

Tried using Express Scripts for the first time nine years ago and they sent my daughters controlled prescription to our old house which we had never use this address or ever used Express Scripts service. Try again to use Express Scripts three months ago. My order was OK but I had to upgrade to overnight shipping to get my medicine that they sat on for seven days. Tried to use Express Scripts last Friday, once again, my order sat in processing for the last five days, but they charge my credit card the very next day when I called in I talked to the rudest and most condescending customer service person in the world. The supervisor that I requested to speak to was very nice and was able to help me cancel my order. Now I have to wait 48hrs for my prescriptions to be released and to add insult to injury I am out of some of my heart and diabetes medication. I will never use Express Scripts again and I hope you don’t.

My company switched to Cigna a couple of years ago and we were also forced to use Express Scripts Pharmacy. My experiences have been nothing but an exercise in frustration. They have messed up my prescriptions too many times to count and calling customer service is a joke. If you have a choice do not do business with this company.

A drug I've taken for over 20 years and always paid for in groups of 90 day supplies is all of a sudden not covered. Worse than that - they are forcing the drug store to limit me to a month's supply and I have to renew 17 times! I'm getting out of here as soon as I can.

Avoid this service. They do their best to avoid filling your prescription.

I’ve been getting the run around for 3 weeks. In trying to get my prescription. The consultant that answers the phone is inept, the pharmacist cannot look up anything and the technician promises it’s solved but it never is.