Express ScriptsReviews of expressscripts.com

They will use any loophole they can to downgrade your 90 day supply to a 30 day supply. You can call and confirm that it is a 90 day supply, and then when you receive it it will only be a 30 day supply. They will require prior authorization for a medication, and then demand a patient level authorization for the same medication. Then they will request a cost override. Your doctor will be buried in paperwork, and you'll never get what you need from them .

This company is completely incompetent, if you don't have to use them I recommend you don't...and for God's sake don't put anything on auto-pay they will absolutely abuse it. They will run your CC up or drain your acct. if using a debit card. They don't like talking to you on the phone to solve a problem, they either want to dictate to you and get you off the phone as quickly as possible or they want to put you on hold for 20 mins. and pass you to another incompetent person.

I used Express Scripts successfully for several years. Unfortunately, my experience over the past few months has been extremely frustrating. Some of my medications were delayed in both processing and shipping for over two weeks. As I was going on an overseas vacation, and did not receive my medications before leaving, I am now without medication. When I attempted to obtain assistance through multiple calls, the customer service was poor with some calls lasting more than 45 minutes. When I questioned the process, expressed frustration with repeated calls, and long wait times, the representative and her supervisor blamed me for not paying for expedited shipping. As a result, my family member had to ship my medication to Europe. The package is now stuck in customs and has yet to arrive. I do not intend to use Express Scripts again.

today is 10-22-2025 i called Express Scripts a month ago to let the know that i am going in vacation and i need to got my refill early before 10-25-2025 which in that day should go on Process normal the customer rep said no problem , i placed my order on 10-10-2025 , what happen is then they send email with update on the order whit date start on 10-25-2025 normal date to Process , i call them back and the rep said don't worry you will get it then i got email with update only the order date , i keep calling them every date , the only thing they do is change the order date but the normal date to Process still 10-25-2025, i got approved from my insurance company to got refill early and i call Express Scripts and i told the that , i keep calling them every day since then and nothing happen even i talk to rep supervisor still the same till last Saturday 10-18-2025 the rep supervisor put the 3 medicine under delay Status whit the same 3 medicine under schedule Status then monday 10-20-2025 when i open the Express Scripts website they took off the delay Status for the 3 medicine and left schedule Status , so i call them up and i talk to the rep supervisor that i had 3 medicine under delay Status and i told her that i got approved from the insurance company to got refill early the suddenly i found the my 3 medicine under schedule Status disappear also , then i call them back the the rep told me that my doctor stop the 3 medicine since august which is a lie then she call my insurance company also for what i don't know , and they told me to talk to my doctor to get new prescription send to local pharmacy so i can get my medicine before my vacation , i still have all the email with (There's an Update to Your Prescription Order) for every time they change the order date ,what i found out that Express Scripts can't overwrite the date for refill , or Express Scripts have to train there rep and there rep supervisor to don't lie to your client

Everything you've come to expect from American healthcare. They cancel subscriptions without cause or notice, send substandard generics, and when you tell them to fill a prescription they've decided not to fill, they make you call your doctor to re-issue the Rx. I'd call their customer service a joke, but it's really not funny.

customer care agents are terrible. usually speak terrible English so communication on the issue is almost impossible. then they shuffle you to other agents and eventually hang up on you. they over bill so it's cheaper to get at the pharmacy monthly. I cancelled my subscription and will never use them again

I have been using Express Scripts and CVS for many years now, and I thought CVS was bad but Express Scripts turned out to be far worse. I found out they were charging me double the price for a medication I needed. The representatives are not only unprofessional and combative when pressed, but also not knowledgeable about some medications, pre approval processes etc. Their answers many times are intended to prove their actions are correct instead of listening and working through the issue. For example, I got a notification today that one of my medication was not approved, when my doctor did not submit an order to them for approval and I had already received the medication through CVS! When I explained this to the agent. She said that they will get the pre approval request regardless of whether they r working the order or not, which is not true. I already picked up that medication 4 days ago. They therefore create confusion and complicate the situation. I will no longer use Express Scripts any more!

I would give zero stars if I could. I followed the exact procedure for reimbursement from their website and then was told I needed additional information that wasn’t listed on the website and was now too late to get. One more way to avoid paying a legitimateclaim