Express ScriptsReviews of expressscripts.com

This company is so slow about getting meds to the customers. They send you through all kinds of loopholes and delays. I have been trying to get my meds sine June 6th and today is June 13th. I have been calling every other day and it still has not shipped. The app does not tell you what's the hold up. Something needs to be done. They don't seem to care about a person's health.

There has been a resent problem with receiving my prescription, so I am know out of my heart medication. I have called the pharmacy several times. I left a message and did not get a reply. I finally called one of their other numbers and a young woman tried to help me get through. This has been going on for over five days now.

None of the departments knows what the other is doing. The website is maybe 10% accurate & they claim to always inform the customers of prescription updates if/when they chose that option but that isn't true either. Every time I speak with someone I get a different story, even if it's about their policy. I can specifically ask to document full or certain notes but that never happens. The only time I will get my medication on time is if I'm the one checking up on it, if there are any issues I have to be the one to chase everyone around to make sure everything is done. I'm speaking facts since too many times I've had delays & they go from delays to now total cancellation of my medication without anyone even informing me it would be canceled or that is was canceled. In this last case, it didn't matter that I spoke with a representative not even 24 hours prior telling her that I just left a message at my doctor's office about those medications to make sure to contact express scripts!