Express PassportReviews of expresspassport.com

Received confirmation of receipt of my passport for expedited renewal Jan 24, 2017. Now March 22 and still waiting. John Krebs will not return my phone calls or emails. Have reported passport as missing or stolen. Working with my congressional rep to replace my passport.

I also paid for rush service passport renewal (8-10 business days) 45 days ago.. I was given the same excuse about the State Department issues. They are not answering phones or returning e-mails so they are obviously blocking my number or ignoring my e-mail request. I have a 15,000.00 dollar cruise that requires a passport. If you are reading this, I will be following up on my post as well. I promise this company will NOT get away with this scam. You will probably see them take down the Pilot Trust site on the company site. I refuse to take this post down until my issues are resolved. Stay tuned.. March 28th Update- I got my OLD passport AND my original application that I submitted returned in the mail. My application with my personal information has SOMEBODY ELSE'S photo stapled to MY application. Check your passports people, you might have my photo on your passport! I think the State needs to hear about this?

I wouldn't even rate this at 1 star. The worst service ever. Passport Express in combination with Passport Nation have failed to deliver as promised. I paid for the express service and after 5 days of waiting I received my original application with my old passport unopened. The explanation was that the State Department could not get to it because they were overwhelmed. Here's a question for Passport Express. If you knew this was a possibility why don't you warn people. I was depending on this passport to be delivered on time. Now I may lose my job because you failed to deliver as promised. HORRIBLE!

Paid for rush service passport renewal (8-10 business days) and over one month has gone by with no passport. Expresspassport.com is telling me that the State Department doesn't have enough employees so delay is their fault. In the meantime, I can't cross the border to my vacation property in Mexico and several calls to expresspassport.com have resulted in no estimated delivery date and no passport. This is very frustrating. I will call again on Monday and will update this review when I get additional information and/or progress.

My dad had renewed his passport through this company in the beginning of June and he hadn't received an e-mail from them, even though it's been two months. We were starting to question the legitimacy, so I called the company for him since his English isn't that great and the guy I talked to on the phone was extremely rude and extremely unhelpful. He didn't give me a name, which I wish he did so I could be more specific. Honestly if I could give 0 or negative stars, I would. He sounded extremely annoyed when he picked up and I even heard him sigh a couple times. He had even cut me off when I was explaining why I was calling by asking for the last name and then after a few seconds, he said that the email was sent and in a rude and condescending tone, asked if we checked our junk email. At this point I'm already annoyed at him but I tried to be polite, because I thought he might just be having an off-day, so I just said he might have deleted it on accident, and he sighed. SIGHED. What kind of service is that?? Even if you're having a bad day, don't take it out on your customers. I asked him if he could re-send the email with the follow-up instructions but it seems that he didn't even listen to me because he cut me off, again, and then just said that the money will be refunded to his account...... And I repeated my request and yet, another sigh, and he rudely explained that he'll refund the money and re-charge the card, and then send the email.... What? I don't know why this company has such good reviews or maybe it's just my bad luck, but if anyone asks me where to renew their passport in the future, I am telling them to steer clear of ExpressPassport unless they want to be talked to like I was. Lets see if this company is even legitimate and if they'll even send us a passport. My dad is just in need of a renewed passport because he's going on a trip soon - otherwise I wouldn't have bothered. Edit: I called them again because I ultimately changed my mind about using their services and the guy that picked up said he had been standing behind the first guy and that he read my reviewed, then proceeded to argue with me and ask me, "Why would you give a 1 star review? What's wrong with you?" Lol. Professional.

Please read before you pay I did not and I end up wasting my money. They promised 24 hours delivery BUT after you send all documents and meet the passport officer..... Officer did not even accept their document and said " we don't deal with them " I paid additional 45 $ and got the passport next day , their phone support is too bad I hold for 56 min then they cut me off , after so many attempts they state ( it is 24 hours from the time we revive the documents".

I placed an order while they were closed for business, and my Visa was charged $149. About 20 minutes later, while they were still closed, I discovered on the State Department website that their service would no longer be useful (passport was issued as a minor, and we would need to appear in person at a Passport Agency to renew it.) I emailed and left a phone message that I wanted to cancel the order, and have my $149 refunded. Their reply the next day was, "Sorry, no refunds for any reason (other than the $50 mailing fee that wouldn't be needed.) My question is, how can they possibly justify keeping my money, when no service has been rendered, and no time or effort has been put forth on their part? Their only service was charging my bank card. Their excuse of have "No cancellations for any reason" in their small print disclaimer is not sufficient.

I read a few of your bad reviews. The problem with your company is not following through with your customer service. I dont want to hear that I paid for 3-5 days processing time. I was told that we could speed it up for more money and that never came through. I have an 18 year old son who missed his trip and no one was even helpful to rectify.