ExpressMed.comReviews of expressmed.com

3244 Grey Hawk Ct, Carlsbad, California

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The Fair Hearing score

4.4/ 5

Great

2,157 reviews

ExpressMed.com4.4Great

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About ExpressMed.com

Quality Health & Wellness Delivered. We believe that customer service is one of the most important parts of a business and work every day to help our customers however we can to meet and exceed their needs and expectations.Shop NowContact UsRead Our Blog

ExpressMed.com (expressmed.com) has 2,157 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Website: expressmed.com
Category: Personal Care
Location: Carlsbad, California
Listed on The Fair Hearing: 2026

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Nov 12, 2018

I had a lot of trouble accessing the…

I had a lot of trouble accessing the Expressmed website, trying to apply a $5 discount, and placing my order online. When I clicked the link in the email Expressmed sent me announcing their new website, I got an error message. I accessed the website via Google search. Then the $5 discount Expressmed had emailed me (EMFALL55) did not work. I have since learned that it had expired, but there was no exp date listed in the email (and discount websites showed other people had used this code successfully recently). I placed my order at 9:45pm EDT and received the shipment on 11/5 (delighted it came so fast with free shipping; that's why I gave this experience 2-stars instead of just one. Late last night on 11/11, I learned that my credit card had never been charged, so I called Expressmed today 11/12 to make payment. I was on hold through 3 minutes of total silence, before I heard any on-hold music and options to leave a message or continue to hold. I got though after 10 minutes and spoke to Corinne, a Supervisor. I requested the $5 discount, which she refused to honor because it had expired. I advised her of my difficulties placing the order, but she refused to budge. I requested a callback from her boss, and she insisted that she was the highest authority. I asked for the name of the president of the company. She told me it's on the website but she refused to tell me the name because it's against company policy. She did finally say she would give me the "expired $5 discount." I am very upset that I had to spend so much time ordering, then following up on the phone. I will look for another source for my medical products. I hope I never have to do business with Expressmed again.

By Cynthia

Response from ExpressMed.com· Dec 1, 2018

We apologize for the difficulties you experienced while placing your order. We do our best to accommodate our customers with their requests and that is what Corrin did by inputting the expired coupon for you. We apologize it took so long for the call to get through, we have since expanded our customer service department so that we are more readily available to take calls with less wait time.