Express ScriptsReviews of express-scripts.com

DO NOT USE.BAD SERVICE.MAKES ME GO 30…

Have called Express Scripts 2x this morning and spent nearly an hour on the phone (mostly on hold). Thought I would transfer my prescriptions to ES from a walk-in pharmacy, but they're so unhelpful I don't think they want my business. They will not call my current pharmacy. In fact, the customer service agent tells me that the pharmacists can't make outgoing calls.

Denied a generic of a life saving drug directly prescribed by a doctor. Doctor called, pharmacist called. "No, we don't support generic of that medication, only name brand." Pharmacist had never heard of such a thing, doctor hadn't either. Pharmacy couldn't locate name brand anywhere, closing time, had to buy to live through the night. Later, fought it, denied. Called the main insurance advocates, they thought it was atrocious, called, denied again. Who is holding them accountable?

I had a prescription refill sent to Express Scripts on 29 December by my doctor’s office. The prescription requires injection within so many days from a specific date. If it’s not then the medication process has to be started all over again from the beginning. On 5 January the order was still processing with this company. Again this is not a new script just a refill. When I called the representative said 1) the order was too far in the processing steps to request overnight or expedite shipping even though it hadn’t been shipped yet and 2) It would take 24 hours to update the status of the medication getting out the door but the time of shipping (from leaving them to my door) would still remain the same so I likely wouldn’t get it until next week. I was told I would have to have my physician override Express Scripts filling the order and have it sent to a local pharmacy. It’s beyond me how this company, knowing there’s a holiday on the 1st, didn’t ship medication orders placed before the holiday and weekend. This company has been nothing but trouble since I started using them for this medication. They’re terrible. If you can avoid them do so.

I would like to complain about this company for a variety of reasons - the easiest one first - their website has literally never functioned - ever - in 6 months. The major issue I have is that they have decided that I do not need the total prescription of a medication I have been taking for 30 years - I can only get 23 out of 30 per month for some unknown reason - nothing has changed about the doctor or the prescription - yes, it is a Schedule IV controlled substance - as I mentioned I have been taking it without incident for 30 years . . . I am in the process of filing a formal grievance with them and any boards that I can complain to - I'm sure they will say that this change was made by a doctor - which is generally a lie from any insurance company Their customer service branch is either unwilling to look up why this change was made or too stupid to do so - I've talked to two separate people who have told me it is because it is a controlled substance - people sometimes need controlled substances to manage illnesses - that is why they are not illegal. Of course all new prescriptions will go to my local pharmacy from now on.

Miserable to work with. I am stuck with them through my works insurance. They are invasive, demanding and think they can rule my life. They think they are more in charge than my doctors. I can't wait to be done with them. They reject prescriptions, and force me to jump through hoops EVERY MONTH while they pass me person to person. They force classes on patients in order to get a medication? They want to force my private information to random classes or their people. Its weird... go away express scripts!

Terrible company. Instead of contacting your dr office when there is a question or issue with a prescription (like any other pharmacy would do), they cancel your prescription and out the burden in the patient. Terrible company, and good luck being able to reach anyone there if you call and need to speak to a human. And if you get one, they can't help anyway.

Y Express persists in adding unapproved charges even though I requested express scripts to get my approval for any charges to my card. The problem is compounded by the fact that neither paper invoices nor the online site provide full and accurate information about orders and payments express is the. Worst pharmacy or mail order I ever encountered. I have no trust in the accuracy of their billing practices.