Express ScriptsReviews of express-scripts.com

After 9+ calls AND having the doctor call in a different prescription for an "approved alternate" medication, that "approved alternate" medication was also DENIED. I had a previous prescription for BUDESONIDE-FORMOTEROL FUMARATE (asthma inhaler) which I took for several years prior to moving to Costa Rica. At that time, I had no problems filling the prescription. Now I returned to the U.S. for medical care (especially for asthma) and get the doctor to write a new prescription. Not surprisingly, he wanted me to take the same medication as the Asthma/Allergy specialist I was seeing previously had me take. So, after getting an initial denial, I received an email from Express Scripts indicating they wanted to prescription changed to either Advair HFA or Advair Diskus, I called the doctor asking them to change the prescription to one of the "alternate approved" meds which they did. Now I find out that the "approved alternate" medication was also DENIED! So, now they want a "prior approval" call from the doctor. The requirements change every time I call Express Scripts.

I had a good experience with Express Scripts for about 5 years....the last 6 months have been an utter nightmare. They can't get any of the prescriptions correct. They continually are missing the automatic refill and this week was the final straw. I went through the process of getting a prescription, pre-approval for Mounjaro....then was told it was fill and shipped and the same day I got a note it was in short supply and can't ship. Have the doctor call in another prescription. HUH? can't fill it but reorder it. Did this three times all the same result. My doctor then called in a replacement in Ozempic. All seemed good, then got another note that it needed pre-approval. That was given the and got a note the NEXT DAY...it needed pre-approval. I finally called them and talked 25 minutes to get this refilled and was told it was approved and processed. TODAY..I get another note that I have to start the entire process over. Forget them...they are amateurs and really screwed up. I am going back to local pharmacies.

Poor customer service and can not get medication in a timely matter

I am going through a painful withdrawal because they have not sent my depression medication. I have a new drug plan this year and my doctor sent my prescription in the first of the year. It is now February 5th and I still don't have it. They have made us go through so many steps to get this med; even though Medicare can certainly confirm for them I have been taking this drug for several years. They are jeopardizing my health and I have no idea if they will ever fill this prescription. They are medically dangerous and humanly uncaring. I regret my drug plan selection.

While this company brags about proudly serving government employees and military families, their conspiratorial corporate processes to NOT provide medication to their patients is nothing short of EVIL. There are good souls that work at this company but they are not empowered to overcome the layers of paperwork, denials, cancellations, and missing files that have been intentionally structured to deny patients from utilizing their earned benefits. Those with the power clearly have evil in their hearts and corporate misconduct on their To Do Lists daily. If I could give this company MINUS A MILLION STARS, I would gleefully do it. Alas, I am resigned to give them one star and every ounce of disdain, disrespect, and disgust I can muster. Go elsewhere if you can. If you cannot, God bless you and fight the good fight.

Everytime I call, it's between 15-75 minutes for a customer service representative to pick up the line. The callback feature is a joke--sometimes it works, sometimes I've been dumped back into the queue and had to wait 45 minutes or longer! The customer service representatives are very nice, but seldom can provide any more detail that what the website account displays. The website often isn't updated in a timely manner, so there are times when I know the prescription status is outdated, but the customer service rep will insist that it's correct, so they can't help me. There needs to be an online feature to upgrade shipment methods when necessary. Now when a new prescription is provided to Express Scripts, I have to guess when it is far enough along with the "processing" that I can request expedited shipping. If I guess too late, customer service will tell me I should've called sooner, but how do I know? Ridiculous and can have major medical consequences, esp. when about to run out of a medicine. No one has the time to login every 30 mins, or whatever is necessary, to randomly catch a prescription that changes from "processing" to "standard shipping". Several times I've received a call directly from the Express Scripts Pharmacy. They've told me what the true status of my prescription is, yet since the website doesn't update, the customer service reps don't know. There should be one status database that contains notes from everyone I've talked to about a particular prescription. I"ve wasted hours between waiting for reps to answer my call and having them put me on hold to only return and tell me what I already know or that they can't help me! Yesterday an Express Scripts pharmacist staff person called and told me the medication I've been waiting for will ship today via overnight delivery. The website wasn't updated. I've called and gone through waiting for customer service to pick up twice today. The reps tell me that the prescription is still being processed. Who is giving me the true status? I'll either receive the medication tomorrow or 8 days from now... Leaving this service behind.

After using them for several years, now, for some reason neither my wife nor I can log in. Go figure.

We have to have express scripts through my husbands employment for 6 years now.. every single medication/dosage change (aside from antibiotics) requires a prior authorization.. which takes days.. our doctor even submits them ahead of time, due to express scripts taking so long to process them, and it still takes days.. I can look it up and see it is covered by our insurance on their website but they still drag their feet. The costumer service staff are friendly but you are transferred to another department, several times, and ultimately told you just have to wait it out. It wouldn't be so bad if this didn’t happen every. single. time.. Do not use them. You will be disappointed for sure. We have a doctor and pharmacist to make sure what is prescribed is safe already. We do not need express scripts trying to do this job as well. Just make sure it is covered by insurance and process it. I tried to leave a review on their website and keep getting an error when trying to submit it.. go figure..