Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
47 reviews
The Explorer's PassageSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Explorer’s Passage (TEP) is an award-winning premier adventure travel company. No other tour operator provides more dynamic experiences in the most raw and stunningly beautiful destinations on earth. TEP offers guests the opportunity to transform their lives through the power of travel. Trips are carefully crafted to showcase the world’s greatest destinations in the most intimate, exhilarating ways possible. TEP is committed to delivering excellence and exceeding expectations at every turn by providing extraordinary service. This type of dedication has earned TEP countless 5-star ratings by satisfied guests on numerous trusted review sites, and awards by Travel+Leisure Magazine, National Geographic, and Newsweek.
The Explorer's Passage (explorerspassage.com) has 47 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
47 approved reviews, newest moderated first
The whole team at TEP is so helpful and went out of their way to ensure we had an amazing experience on our Patagonia trip. They were extremely knowledgeable on the area including hotels, restaurants, hikes and activities. Our trip process was completely seamless including multi-day trekking with permits and transfers around very remote regions. I cannot recommend them enough!
By Melanie W.
This trip was perfectly planned and executed with helpful advice and documents from Explorer's Passage including packing lists, tickets/transfers and daily descriptions. The travel; air, bus, pickups from bus stations and airports was perfect. The logistics of getting to Torres Del Paine Nation Park and hiking the W Trek can be daunting but Explorer's Passage made that part easy. The routes planned and executed gave this father/son duo a trip of a lifetime. Explorer's Passage had our backs so we really never worried and just enjoyed the hiking, sights, and the great outdoors. Having visited 55 countries I have a lot to compare to and this was the best trip of my life.
By David HAMMER A.
Jeff and his team were fantastic...I shared with them that I was looking for an AR experience and I want to indulge but also get close to nature and the outdoors and hike. He put together a truly once-in-a-lifetime experience to Buenos Aires and then Patagonia. I knew nothing about South America...he prepared me and everything about my trip was great. It went smoothly and I felt prepared, safe and it was amazing. Everything was fantastic.
By Lisa H.
This company has been nothing but AWESOME!! Jeff and Carly really paid attention to what I was wanting out of our trip and catered it to us. Their attention to detail and follow through was on point. They were there to answer all questions and made sure we were having a great time. I highly recommend and we will be using them in the future as well. Thank you both :)
By bambi A.
Our family just returned from a 6-day trip to Peru curated by The Explorer’s Passage. We had a magical time in beautiful Cusco, the Sacred Valley, and Machu Picchu, Peru, thanks to Jeff and Carly, who worked with us every step of the way. So much thought and care was put into the selection of our hotels, suggestions about where to eat and what to do, getting us prepared for our hike on the Inca trail, and of course putting us in the care of our guide extraordinaire, Neptali. We made some amazing memories on this trip, and cannot wait to use the services of The Explorer’s Passage as we plan our next adventure! A special shout-out to Marissa for introducing us to The Explorer’s Passage :)
By anubha S.
After researching the locations and activities most important for our Costa Rica trip, we found Explorer’s Passage. Never having traveled with guides or having someone doing the planning we found ourselves in paradise! Jeff was knowledgeable of the areas and offered additional suggestions for activities. He was prompt with communication and took care of every little detail including our vegetarian diet. Our guides in Costa Rica were outstanding, informative and so willing to share information. While on our trip the communication continued to be sure we were happy and there were no glitches. Everything ran like clockwork from start to finish. We thought this would be a once in a lifetime trip but find ourselves planning our next adventure with EP. An outstanding company in every way. “Pura Vida” is truly a way of life in Costa Rica.
By Lynne P.
Our family of six worked with Jeff and Sarah at The Explorers Passage to plan our visit to Machu Picchu, specifically the Inca Trail Express. TEP is an invaluable partner in handling all logistics including permits, transportation, entry passes, accommodations, itinerary and most importantly a local guide. Our guide, Neptali, was the absolute BEST and we thoroughly enjoyed our time with him. He made all the difference. Jeff and Sarah provided all the pre-trip support and guidance to ensure our trip was a success, and on-the-ground support if needed. They went above and beyond to make recommendations for our time in Cusco too. Our trip was flawless thanks to their organization. Our experience with TEP exceeded all expectations. We highly recommend using them for your next adventure!
By Caroline C.
My wife and I just got back from Patagonia after completing the W Trek that Explorers Passage had arranged for us. From our first contact with Jeff Bonaldi to our last transfer, our experience was stellar. Jeff guided us through the rather complicated logistics and was very responsive to concerns before and during the adventure. His focus was always on how to make the adventure memorable not on the bottom line for his company. I rarely write reviews but felt compelled to do so because our experience was beyond 5 stars. While we are still able, we will plan another adventure trip and we will use Explores Passage without a doubt!
By Steve B.
